IT Helpdesk Administrator

We are a full-service electrical contractor offering commercial, industrial, residential, voice/data cabling, traffic signalization, and underground installations. We have extensive experience in both commercial and industrial electrical contracting, as well as installation and support for residential homes and buildings.

Job Title: IT Helpdesk Administrator

Reports to: IT Manager

Location:
Des Moines, IA

FLSA Status:
Full-Time / Non-Exempt

Since 1946 Baker Electric has served the electrical needs of Des Moines and Central Iowa. We perform all types of electrical work including commercial, industrial, residential, voice/data cabling, traffic signalization and underground installations. We continue to strive towards excellence by employing individuals
with the intelligence, talent, and skills required to contribute to our growth and success and by focusing on employees’ individual performance and unification with the team!All successful employees are focused on customer satisfaction and dedicated to meeting our vision of an inclusive and unified workforce.

Position Description
. The IT Helpdesk Administrator is a critical role within Baker Electric, Inc., a subsidiary of publicly traded EMCOR Group, Inc., and is located with the Des Moines, IA area. The position supports all IT-related requests from employees, field and office, including, but not limited to, Active Directory maintenance, company property coordination, assisting with new hire and termination access, general security and maintenance update duties.

The position is in-office, with remote options as necessary only. Preferred hours: 7:00 a.m. – 4:00 p.m., M-F.

Example Duties/Responsibilities
:

• Computer, software, printer, & mobile device setup, maintenance and inventory Vista
• Decommissioning and proper disposal of end-of-life IT assets
• Antivirus and patch management/monitoring for computer and server operating systems
• Provide intermediate level Active Directory Users & Computers Support
• Facilitate server backup maintenance and monitoring
• Provide end user technical help desk support and manage Helpdesk tickets in Service Now. Respond to end-users and close tickets in a timely manner
• Provide relevant education and training and create documentation for non-technical end users
• Ensure that all Baker Electric and EMCOR Information Technology SOP’s are met
• Work with outside IT vendor(s) and/or EMCOR IT to manage various projects and initiatives
• Assist with IT Department strategic planning and budgeting
• Execute tasks in an organized and systematic fashion, with the drive to obtain the highest level of benefit for the greatest number of end users, while being mindful of cost and applicable man-hours
• Escalate critical and/or sensitive issues to the IT Manager / Executive Team with recommendations for resolution.
• Comply with all Company operating policies, procedures, and safety programs as established.
• Perform additional assignments as required by the needs of the company or as directed by executives.
• Other related duties as assigned

QUALIFICATIONS. To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Preferred Education and Experience (Knowledge)

• Minimum 1-3 years related experience
• High school diploma or equivalent required:
  Associates Degree or higher preferred
• Preferred CompTIA A+ Certification and Microsoft Technology Associate (MAT) Certification

Required Attributes and Competencies (Skills)

• Must possess excellent written…