IT Triage Technician - Customer-First
Listed on 2026-10-16
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IT/Tech
IT Support, HelpDesk/Support
Lightedge seeks a Triage Technician to be the first point of contact for customers with technical issues. You will work via phone and ticketing systems to classify incidents and route them to the appropriate engineers, while proactively monitoring alerts across multi-platform environments.
You will document communications clearly, follow escalation procedures, and collaborate with multiple departments to ensure swift problem resolution and high customer satisfaction.
This posting is for the IT Triage Technician
- Customer-First Support role at Lightedge, based in Des Moines, IA, United States.
Our group is growing, and we are hiring a IT Triage Technician
- Customer-First Support in Des Moines, IA, United States.
This opportunity is for the IT Triage Technician
- Customer-First Support role at Lightedge.
We are seeking a motivated IT Triage Technician
- Customer-First Support to join Lightedge in Des Moines, IA, United States.
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