Health & Well- System Specialist

• Full-time
• Pay Grade: 19

Why Wellmark
:
We are a mutual insurance company owned by our policy holders across Iowa and South Dakota, and we’ve built our reputation on over 80 years’ worth of trust. We are not motivated by profits. We are motivated by the well-being of our friends, family, and neighbors - our members. If you’re passionate about joining an organization working hard to put its members first, to provide best-in-class service, and one that is committed to sustainability and innovation,

Do you enjoy work that blends technology, customer interaction, and the opportunity to make a meaningful impact?As an Employer Health and Well-Being System Specialist , you’ll help bring employer well-being programs to life by configuring and managing portals, programs, communications, and reporting that support employees in building healthier habits.

You’llworkclosely with internal partners including Well-Being Consultants, Account Management teams, and vendors to service the client, troubleshoot issues, and ensure programs are delivered as expected. This could be a great fit if you’re someone who loves the details, is comfortable working witha variety ofsystems, and can confidently lead a customer conversation, all while being responsive, collaborative, and accountable for delivering a great experience.

Required:

• Associate degree or direct and applicable work experience.
• 2 years of experience working with a business program or application – e.g. configuration/administration/analysis, system testing/enhancements, troubleshooting issues, reporting, business process improvements, etc.
• Demonstrated experience working with complex workflows or operational business processes. Ability to understand how systems and processes work in order to capture and articulate changes.
• Strong written and verbal communication skills. Ability to provide clear, logical information and instructions to staff at all organizational levels, including external customers.
• Strong analytical and critical thinking skills, including the ability to effectively problem-solve and troubleshoot conceptual and technical issues.
• Attentive to details. Demonstrated commitment to accuracy, quality, timeliness, and process improvement while followingvdocumented policies and procedures.
• Ability to effectively consult, influence, and solicit cooperation and consensus. Must be able to understand the needs of others, ask meaningful questions, distill information, and develop actionable solutions.
• Proactive self-starter with effective time management skills and the ability to organize and prioritize projects or tasks. Flexible andvadaptable to change.
• Proficiency with Microsoft Office – e.g. Outlook, Excel, Word. Technical aptitude to learn new systems quickly.

a. Serve as the system administrator and subject matter expert for assigned well-being services programs. Responsible for system configuration, messaging, reporting, testing, and ongoing administration based on customer requirements and established platform standards.

b. Partner with Well-Being Consultants and employer group stakeholders to understand program goals, gather business requirements, and recommend portal configuration solutions that align with purchased services, established implementation standards, and operational capabilities.

c. Manage all reporting metrics for assigned employer groups and internal stakeholders based on agreed timelines. Produce, validate, and distribute program reporting in collaboration with Well-being Consultant.

d. Build and maintain relationships with internal consultants, member experience team, information technology, customer service and vendors to ensure efficient processing of data file…