POS Systems Engineer
Job in
Des Moines, Polk County, Iowa, 50319, USA
Listed on 2026-11-02
Listing for:
Insight Global
Full Time
position Listed on 2026-11-02
Job specializations:
-
IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
- 5+ years of experience in Desktop support
- Experience working through a ticketing system, specifically any ITIL system
- Experience with remote management tools
- SCCM
- Breakfix
- Great communication, problem solving/self sufficient mindset
Plusses:
- Service Now
- Audio/visual
- Bomgar
- Jamf
Day to day:
Insight Global is looking for a Tier 2/3 Desktop Support Specialist for a large retail client in the Des Moines, IA area. This individual will be joining a team of 11 Desktop Support team members and interacting with users on a daily basis. This individual will be troubleshooting a variety of hardware problems including but not limited to monitor/screen malfunctions, application issues, as well as working machine imaging, software deployment, equipment set up, etc.
This person will be expected to handle 6-10 tickets per day, working tickets end to end & owning the ticket through the entire process.
Hourly rate for this position ranges between $40.00-$55.00 and is dependent on relevant experience and skills.
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