Virtual Property Claims Adjuster , Property - Weather; Des Moines, IA

Virtual Property Claims Adjuster I, Property - Weather Anticipated Start Date

March 30th, 2026

Des Moines, IA Metro area. Candidates will be expected to work in office for the first 12 months in the role.

Nationwide’s Property and Casualty team is looking for an associate who is passionate about protecting people’s most valuable assets while simplifying processes and operations to provide the best customer value.

• Delivers an outstanding customer service experience to internal, external, current, and prospective Nationwide customers.
• Handles all assigned weather claims promptly and effectively, making decisions within delegated authority as outlined in company policies and procedures.
• When assigned, leads vendors or independent adjusters, reviewing all estimates and explaining scope of work to customers.
• Opens, closes, and adjusts reserves in accordance with company practices to ensure reserve adequacy.
• Determines accurate policy coverage on weather claims using appropriate claims methodologies to investigate, evaluate, settle, and finalize assigned weather property claims.
• Initiates and conducts follow-ups for weather claims through proficient use of claims systems.
• Maintains up-to-date knowledge of local industry repair procedures and local market pricing.
• Partners with Special Investigation Unit and Subrogation to identify fraud and subrogation opportunities.

• Undergraduate degree or equivalent experience preferred.
• One to three years of related claims handling or construction experience preferred.
• Experience in a customer service environment with flexible work schedule and extended hours preferred.
• Strong analytical skills and ability to resolve issues related to coverage application, policy exclusions, and exceptions.
• Excellent written and verbal communication skills for effective communication with policyholders, claimants, repair persons, attorneys, agents, and the general public.
• Proficiency in personal computer and claims‑related software.

Office environment. Must be available to work catastrophes (CAT) including extended periods of time such as holidays and weekends. Non‑standard hours possible. Catastrophe duty requires working 12‑hour days up to 21 days straight.

Medical/dental/vision, life insurance, short and long term disability coverage, paid time off with minimum 18 days paid time off each full calendar year pro‑rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company‑paid pension plan, business casual attire, and more.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected, and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic protected by applicable law.