Field Service Engineer Meat NA

Field Service Engineer Meat NA

JBT Marel

Job Overview

The Field Service Engineer (FSE) is the front-line field service representative responsible for fulfilling the customer’s expectations during field service activities. The FSE is experienced in Marel equipment (or equivalent) and works independently to solve technical and technological issues while mentoring junior FSEs and providing basic training.

Responsibilities

• Ensure excellent performance of troubleshooting, repair, installation, maintenance, customer training and general support for Marel machinery at customer facilities.
• Prepare installation and maintenance activities, aftercare of new installations, keep close contact with the customer and report progress.
• Secure a meeting with the customer upon arrival onsite and receive briefing from the customer.
• Prepare and execute the work as agreed with the customer, manage customer experience, identify sales and service opportunities.
• Identify, update and validate information of the Installed Base.
• Maintain technical proficiency in the skills necessary to install, troubleshoot, repair and train customers on Marel equipment / solutions and carry out routine maintenance jobs.
• Secure the correct coordination of service delivery, including escalation of matters according to company processes.
• Technical reporting, keep stakeholders informed, inform Customer Support about arrival time if outside of expected window.
• Confirm reception of a work order to the resource planner, update Customer Support and customer on progress of the work.
• Debrief customer on work done and performance of the machine, report on quality issues and non-conformity (NCR).
• Other duties assigned as required by the business.

Qualifications

• Location requirement:
  Central Midwest (Iowa, Nebraska, Missouri, Illinois) or North Carolina.
• Knowledge of principles and processes for providing customer and personal services, including customer needs assessment and meeting quality standards for services.
• Ability to execute agreed tasks & deadlines against performance criteria (KPI).
• Result orientation, ability to follow through and respect deadlines.
• Customer face‑to‑face interaction skills and commercial service skills.
• Social perceptiveness and technical competence in an engineering discipline.
• Computer literate, good grammar and communication skills, excellent written and verbal English.
• Degree in Mechanical, Electrical and/or Software engineering or similar, technical college degree preferred.
• Recognized product training on food processing equipment preferred.
• Strong communicator with analytical skill and the ability to work under pressure.
• Experience with and comfort working in a multicultural, multidisciplinary organization is an advantage.

Benefits

• Medical, Dental, Life insurance, Short-term and Long-term disability, Family leave, Vision coverage.
• Matched 401(k) plan.
• Day 1 benefits and worldwide development opportunities.

Equal Opportunity Employment

JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws.