Aisles Online Service Manager

Aisles Online Service Manager page is loaded## Aisles Online Service Manager locations:
West Des Moines #3, Jordan Creek Pkwy, West Des Moines, IAtime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
January 12, 2026 (11 days left to apply) job requisition :
R214932

Additional Considerations (if any):**
- **** At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
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* Job Description:

***
* Job Title:

** Aisles Online Service Manager
** Department:
** Aisles Online
** FLSA**:
Non-Exempt
** General Function:
** Assists in managing overall daily center operations and directs labor.
** Core Competencies
*** Partnerships* Growth mindset
* Results oriented
* Customer focused
* Professionalism
* * Reporting Relations:
** Accountable and

Reports to:

District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, E-Commerce and Health Wellness Home, Aisles Online Department Manager Positions that Report to you:
Aisles Online Employees
** Primary

Responsibilities and Duties:

*** Adheres to company policies and store guidelines.
* Reports to work when scheduled and on time.
* Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call including taking customers’ orders.
* Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
* Provides prompt efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important person.
* Smiles and greets employees in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the center.
* Makes an effort to learn customers' names and to address them by name whenever possible.
* Assists in customer relations and handles customer complaints as needed.
* Supervises and directs the work of all employees.
* Organizes and plans labor usage for efficiency and cost control.
* Maintains in-house quality control including cleaning, handling of equipment and merchandise.
* Communicates with supervisors regarding labor needs, receiving, storage, rotation and delivery issues.
* Responds to questions and issues from employees and customers.
* Attends and participates in meetings.
* Maintains employee records and documents employee interactions.
** Secondary

Duties and Responsibilities:

*** Performs other job related duties and special projects as required.
* Trains new employees.
* Completes employee performance reviews and participates in productivity reviews.
** Knowledge, Skills, Abilities, and Worker Characteristics:
*** Must have the ability to use logical or scientific thinking to solve problems and with several abstract and concrete variables.
* Must have the ability to do arithmetic, Algebraic and Geometric calculations.
*
* Education & Experience:

*** High school graduate or equivalent education preferred.
* 6-months to 1-year similar or related job experience preferred.
** Supervisory Responsibilities (Direct Reports):
*** Responsible for instructing, assigning work, reviewing work, planning work of others, maintaining standards, coordinating activities, allocating personnel and acting on employee problems.
* Has authority to recommend employee disciplinary action.
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* Physical Requirements:

*** Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
* Must be able to be on feet (standing and walking) for 6-8 hours a day.
* Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
* Must be able to perform the following physical activities:
Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
*
* Working Conditions:

** This is a fast paced work environment and will require some…