US Head Collections & Recovery

US Head Collections & Recovery

The US Head of Collections & Recovery (‘C&R’) is a key leadership position for the DLL US organization. The US Head of C&R will be tasked to enhance both the effectiveness and the future efficiency in the C&R domain. Key objectives of this function are to ensure that the way of working and processes within C&R fully align with the introduced new European Banking Authority (EBA) Definition of Default (‘DOD’), to enhance operational excellence, lower customer delinquency inflow, optimize DLL’s Non-Performing Loan (‘NPL’) percentage and mitigate risk costs to the maximum extent possible.

All with the goal to position DLL for continued success in a very competitive and rapidly changing marketplace.

Next to the day-to-day management of the US portfolio in the C&R domain, implementing identified process and system improvements are key responsibilities for the US Head of C&R. You’ll oversee a team of seven managers and approximately 140 professionals, responsible for Collections, Early Recovery & Litigation (both split into small and large ticket teams) and a role aimed at Collection Campaign Strategy, Data Management and Process Innovation.

The US C&R is responsible for on average 50K collection accounts and covers just over USD 600mln exposure. Together with this team of professionals, you are trusted in leading the required change from the implementation of the C&R organizational structure, as well as pro-actively looking for opportunities for ongoing improvement of C&R processes and use of relevant tooling and technology platforms.

In close co-operation with key stakeholders in the local Business Units (‘BUs’) Sales organization and Operations, you will continue to implement the identified changes, resulting in meeting challenging strategic objectives set for C&R: improved Customer Experience, full Regulatory Compliance and increased Operational Effectiveness and Efficiency. A key part of your role is to lead implementation of approved changes with great persistency while implementing them in a controlled, sustainable, and inclusive manner, while collaborating to align with the key stakeholders.

This role is based in the US at either our Wayne, PA or Des Moines, IA offices.

Find out more about how you can unleash your full potential at DLL!

• Two working days per year volunteering for a local charity.
• Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
• Flexible hours with possibility to work from home
• Career development opportunities: online learning, member development programs.
• Check this to an overview of all benefits in your region.

• Management of the C&R portfolio and processes, minimizing risk costs, optimizing collection strategies and bad debt recoveries in line with DLL risk appetite and policies.
• Monitoring and reporting on all risk types in the C&R portfolio, including, risk costs, delinquency, NPL, compliance, provisioning, and terminations in the various BUs. Inform stakeholders (Risk, BUs, Corporate C&R, Audit, Finance) on major developments and pro-active monitoring of trends in the US C&R portfolio and timely take adequate measures to control the portfolio.
• Periodic review of the credit quality of delinquent accounts and adequacy of provisioning.
• Contribute towards fraud identification and prevention
• Translate the global C&R policies & procedures and the defined top-priorities under the global C&R ‘Accelerate & Deliver’ program into local procedures, monitor compliance with governance, policies and authorization levels and ensure quality of processes.
• Participate as a (voting) member in risk related committees (such as Asset Quality Meeting, Local/ Regional Credit Committee, Local/ Regional Risk Committee), deciding on loan strategy (workout) reports and applications.
• Together with the C&R management-team, provide coaching, guidance, create adequate performance dashboards, training and coordination in the C&R risk domain ensuring quality within the C&R domain and a sound risk culture.

• Ensure the C&R organization fully adopts the ‘new EBA Definition of…