Hybrid Service Desk Team Lead — Level 2
Listed on 2026-10-11
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Management
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IT/Tech
Principal Financial Group in Des Moines, IA, is seeking a leader for the Level 2 Service Desk. You will guide escalation support, SME duties, and event support across the organization from a hybrid Des Moines office, while coaching staff and optimizing service delivery.
You will drive continuous improvement, automation, and AI initiatives, mentoring teammates and managing workload and SLAs to ensure a positive colleague experience and effective support outcomes.
This role, Hybrid Service Desk Team Lead — Level 2 at Principal Financial Group, could be your next career step.
Our team is growing, and we are hiring a Hybrid Service Desk Team Lead — Level 2 in Des Moines, IA, United States.
This position is for the Hybrid Service Desk Team Lead — Level 2 role at Principal Financial Group.
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