Licensing Supervisor

This is a non-merit position. Candidates must follow the instructions in the "To Apply" section. Positions in this class are exempt from the screening and referral requirements of the Iowa Department of Administrative Services - Human Resources Enterprise.

The Iowa Department of Inspections, Appeals, and Licensing (DIAL) is seeking a highly motivated, skilled, solution-oriented, and enthusiastic professional to join our regulatory department and serve as a Licensing Supervisor (Public Service Manager
1) within our Professional Licensing Division at our central office near Valley Junction in Des Moines, Iowa.

DIAL’s mission is to Achieve Compliance through Education, Regulation, and Due Process for a Safe and Healthy Iowa. Our goal is to be an effective, efficient and approachable regulatory agency.

DIAL is a multifaceted regulatory agency charged with protecting the health, safety, and well-being of Iowans, and is comprised of eight core operational divisions:
Administrative Hearings, Building & Construction, Health & Safety, Investigations, Labor/OSHA, Licensing, Workers’ Compensation, and Administration.

The Licensing Supervisor position reports to the Bureau Chief for the Application and Renewal Bureau, and will supervise one of two teams of licensing specialists. The Application and Renewal Bureau serves as the centralized administrative hub for managing the licensing lifecycle of thousands of professionals and businesses across the state. This position will be located at 6200 Park Ave, Des Moines, IA.

The successful candidate for this fast-paced position is a motivated, organized, and detail-focused individual. Applicants should have a proven track record of completing tasks on a strict deadline, experience working with diverse populations, work well in a team environment and have a desire to learn rules for various professions.

• Regulatory Interpretation:
  Expert ability to analyze and apply state statutes (Iowa Code) and administrative rules to ensure consistent, legally defensible licensing decisions.
• High-Volume Operations Management:
  Proven skill in overseeing complex workflows, resource allocation, and utilizing licensing databases to maintain organizational efficiency.
• Service-Oriented Communication:
  Capacity to explain complex requirements clearly and provide empathetic guidance to applicants navigating stressful or sensitive situations.
• Team Leadership & Quality Control:
  Experience in mentoring staff, auditing performance for accuracy, and fostering a culture of accountability in a fast-paced environment.
• Process Optimization:
  Identify and mitigate workflow inefficiencies to enhance services delivery.
• Ethical Integrity & Adaptability:
  Unwavering commitment to data privacy and the agility to lead a team through legislative changes or departmental restructuring.

You will be an integral member of our Licensing Division’s administrative team, providing direct support to the agency’s operations by:

• Lead the end-to-end licensing lifecycle for multiple professional groups, ensuring all applicants meet statutory requirements for entry into their respective fields.
• Spearhead quality improvement initiatives and "Lean" strategies to streamline application workflows and modernize service delivery.
• Manage high-level database administration and monitor bureau expenditures to ensure cost-effective operations and accurate record-keeping.

• Direct the daily operations of the licensing team, with a focus on motivating staff, hiring, and fostering professional growth through clear performance plans and regular evaluations.
• Serve as a subject matter expert on…