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Service Manager - Field Ops Leader & Customer Experience

Job in Des Moines, Polk County, Iowa, 50319, USA
Listing for: ITW
Full Time position
Listed on 2026-10-17
Job specializations:
  • Management
    General Management, Client Relationship Management
  • Customer Service/HelpDesk
    Client Relationship Management
Salary/Wage Range or Industry Benchmark: 90000 - 120000 USD Yearly USD 90000.00 120000.00 YEAR
Job Description & How to Apply Below

ITW Hobart Service seeks a Service Manager to lead a technical field service team at the Des Moines branch. You will coach technicians, manage customer-facing service delivery, and partner with Dispatch, Parts, and Administration to maximize customer satisfaction.

You will oversee 1 cost center and 8–15 direct reports, implement coaching and training on products and service procedures, and help ensure safety, quality, and policy compliance across the branch.

For the Service Manager
- Field Ops Leader & Customer Experience position at ITW, we are reviewing applications now.

The following role is for a Service Manager
- Field Ops Leader & Customer Experience with ITW.

Our team is growing, and we are hiring a Service Manager
- Field Ops Leader & Customer Experience in Des Moines, IA, United States.

This role is for the Service Manager
- Field Ops Leader & Customer Experience role at ITW.

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