Barista Lead & Training Coach — Elevate Service

Employment Type:

Part time

Shift:

Description:

• Welcomes and connects with every customer.

• Coaches new hires through their learning.

• Follows and directs others to follow store policies and procedures for operational flow at each station.

• Ensures all company policies, store operating standards and procedures are communicated effectively and maintained and followed in a consistent manner.

• Organizes work throughout store in a manner that facilitates efficient customer service and profitable operation.

• Follows health, safety and sanitation guidelines for all products.

• Performs and directs others to complete the cleaning and operational tasks in accordance with the store Duty Rosters.

• Follows and directs others to follow standards for merchandising, stocking, rotating and storing all products.

• Contributes to store goals for increasing sales and improving profit.

• Records and is accountable for store funds while running a shift.

• Ensures all cash handling and cash register functions are performed in an accurate and consistent manner.

• Maintains some accountability for store operations, associate development and financial contribution.

• Ensures the proper types and amounts of materials, supplies and merchandise are ordered and stocked. Effectively communicates new product information to the employees.

• Acts as a role model while providing guidance and training to the store employees on all the performance expectations listed in Initial Store Training.

• Ensures the employees adhere to the meal and break policies.

• Demonstrates and ensures all Starbucks standards are followed.

• Communicates store and associate concerns to the store manager in an effective manner.

• Successfully completes and implements Advanced Store Training.

• Is certified as an in-store learning coach to facilitate ongoing training of new baristas.

• Trains and develops the employees to demonstrate all Starbucks customer service standards, and operations standards.

• Responsible for ensuring the training integrity of baristas by coaching Initial Store Training.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran