Sales Associate

Overview

Power & Tel is seeking a Sales Associate to support customer inquiries, generate leads, and assist account managers throughout the sales cycle.

• Learn and utilize CRM and ERP systems (Salesforce, SXe, Power
  
  BI) to locate customer information and execute quote and order entry.
• Assist Account Managers with customer inquiries through the company website and provide quotes or information as needed.
• Conduct outbound prospecting calls to develop quality leads and opportunities for designated regions.
• Accurately forecast and track leads and activities (calls, emails, meetings) using Salesforce CRM.
• Convey product knowledge to potential customers, adhering to company messaging and positioning.
• Consult prospects on how Power & Telephone Supply can address their business challenges and define opportunities for allocation to other sales channels.
• Recapture lost customers that have not purchased from Power & Tel.
• Maintain customer files, including quotes, correspondence, plans, and problems, updating information in the computer system.
• Enter quotes and orders into the computer system while on the phone with customers.
• Advise District Sales Managers of pending quotations, bids, leads, competitive information, and sales possibilities.
• Establish gross profit percentages for bids, process return authorizations, send correspondence and literature, and manage back‑order reports.
• Maintain close contact with Purchasing to advise on stock levels, competitive market prices, and vendor pricing discrepancies.

• Set up initial and follow‑up calls on high‑quality sales opportunities from marketing campaigns, distribution partners, trade shows, and conferences.
• Serve as backup to Account Managers on vacation within specific territories.
• Qualify leads quickly and confidently with customer service.
• Participate in departmental cross‑training and self‑development to build skills for future success and advancement.
• Maintain system integrity by updating or deleting obsolete customer information and notes when necessary.
• Perform other duties as assigned.

• Attentive to detail
• Clear phone voice
• Communication skills
• Customer/Employee relations skills
• Diplomacy in difficult situations
• Flexibility to change
• General computer skills
• Mathematical skills
• Microsoft Excel
• Microsoft Word
• Motivation skills
• Problem‑solving skills
• Strong negotiation skills
• Strong organization skills
• Strong selling skills
• Typing skills

• High School Diploma; a college degree is preferred but not required.

• 1–2 years previous sales or customer service experience; wholesale distribution experience preferred.

The purpose of this outline job description is to focus attention on the most important aspects of the job and is not intended to be a complete list of every duty. Daily performance may include tasks not listed here.

• Entry level

• Full‑time

• Sales and Business Development