Senior Specialized Sales- CCaaS and CCS

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

As a Senior Specialized Sales seller, this position drives growth of Voice, UCC and CCS, SaaS and CaaS services by providing support in an assigned regional geography to large and complex clients for the full customer lifecycle including Business Development, Accretive Sales, Upsell, Cloud, Cross-Selling, Life Cycle, Migration, Retention. This position is accountable for the coordination and strategy on assigned account(s) and responsible for the overall development and implementation of the account plan.

The desired result is closed sales of future state solutions and platforms that keep Lumen’s value relevant to our customers’ needs.

This position is responsible for leading transformation conversations with accounts in your market or market segment including customer-facing discovery, consultation, and strategy discussions, preparing proposals aligned with customer business and user experience goals. This position will work closely with the overall assigned account team’s regional leadership for prospecting, qualifying, and closing for Lumen to acquire new monthly recurring revenue at or above assigned growth and incremental revenue targets.

• Business Development:
  Leverage technology to grow business through strategic planning, cross-functional collaboration, and exploring untapped market segments. Develop and maintain relationships from operational teams to the C-suite.
• Migration:
  Lead the transition of existing voice communication systems to new platforms, addressing integration challenges, data security, network readiness, and more.
• Accretive Sales:
  Contribute to revenue growth through incremental new sales.
• Upsell:
  Drive clients to purchase more or upgrade their services, focusing on value and customer‑centric approaches.
• Cross‑Selling:
  Offer related or complementary products to existing customers.
• Retention:
  Keep customers engaged and renew agreements, focusing on cost‑effectiveness and customer experience improvements.
• Life Cycle:
  Maintain and nurture customer relationships to foster loyalty and encourage repeat business.
• Account Management:
  Manage the quote to order process, Salesforce accuracy, and strategic account plans.

• 10 years of business-to-business sales experience in the technology sector.
• 7 years of experience selling complex technology solutions in the large and regional enterprise and channel space, specifically CCS, SaaS, and CCaaS products.
• Demonstrable aptitude for selling specialized solutions to large and global businesses.
• Proven sales record of meeting and exceeding quotas.
• Success in maintaining existing customer base and cultivating new business.
• Ability to discuss the benefits of proposals in addressing customer needs.
• Success in prospecting, engaging, and acquiring new net logos.
• Experience in managing complex sales cycles and negotiating win‑win agreements.

• Experience selling a combination of cloud computing services, managed hosting, UC&C services, transport/network services, managed security, business voice services, cloud solutions, business continuity/disaster recovery, IT infrastructure services/outsourcing, IT consulting, contact center solutions, and colocation to large enterprise businesses.
• 5 years of experience with Genesys and Cisco Contact Center ACD platforms.
• Experience selling software as a service in the collaboration technology space, including cloud calling/PBX and meetings technologies.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant…