Global Account Director

Global Account Director

Company:
Citeline

Location:

Remote, United States

Date Posted:
Jan 15, 2026

Employment Type:

Full Time

Job : R-1654

Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life‑saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle — from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.

Norstella unites market‑leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must‑have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision‑making. We help our clients:

• Accelerate the drug development cycle
• Assess competition and bring the right drugs to market
• Make data‑driven commercial and financial decisions
• Match and recruit patients for clinical trials
• Identify and address barriers to therapies

Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI‑driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella’s investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.

Citeline is one of the world’s leading providers of data and intelligence on clinical trials, drug treatments, medical devices and what’s new in the regulatory and commercial landscape. Relying on us to deliver vital advantage when making critical R&D and commercial decisions, our customers come from over 3000 of the world’s leading pharmaceutical, contract research organizations (CROs), medical technology, biotechnology and healthcare service providers, including the top 10 global pharma and CROs.

Now, Citeline is proud to be a part of Norstella, an organization that consists of market‑leading pharmaceutical solutions providers united under one goal: to improve patient access to life‑saving therapies. Within this organization, Citeline plays a key role in helping clients connect the dots from pipeline to patient.

As Global Account Director, you will grow and maintain an existing client base of Biopharma accounts through renewal and expansion of long‑term partnerships. You’ll serve as a trusted advisor for key leaders and identify how Citeline’s solutions will support each client with achieving their business priorities.

• Be accountable to achieve and exceed the agreed quarterly and annual sales targets as set forth by the business
• As an expert of your clients, you will be responsible for understanding every facet of a client’s business including organizational structure, performance, business strategy and key leadership
• Execute against a comprehensive account and territory plan to drive high retention rates, renewal uplift, and new bookings within relevant whitespace
• Proactively identify and capture opportunities or address risks at strategic and tactical levels
• Demonstrate deep knowledge of your client base to align product offerings and packages with client needs
• Full cycle of planning execution, collaborating with support teams internally (SDRs, Client Success, Solution Consulting and Consulting & Analytics) to drive success
• Partner with Citeline’s Product management & Client Success teams to share feedback from client interactions and strive for continuous improvements in Citeline’s offering to Biopharma companies.
• Utilize SFDC to document all sales activities and provide accurate and up‑to‑date sales pipeline reports and forecasts on a weekly basis
• Ad hoc duties as assigned

• At least 5+ years of experience in similar roles preferred
• Account Leadership
  
  Experience:
  
  A proven track record expanding business with clients by engaging key stakeholders to understand their needs and provide value
• Strategic Perspective:
  You…