Field Service Representative

Job Title: Field Service Representative (Industrial)

Reports to: General Manager

Job Type: Full-time

Department: Field Service / Maintenance

We are seeking a Field Service Representative with expertise in industrial systems and machinery to join our team. This role is critical in providing on-site support, maintenance, and troubleshooting for our industrial clients, ensuring that machinery and equipment operate efficiently and reliably. The successful candidate will have a strong technical background, excellent problem-solving skills, and the ability to work independently in diverse environments, often under tight deadlines.

• On-Site Equipment Maintenance & Repair:
  • Provide hands‑on maintenance, troubleshooting, and repair services for a wide range of industrial equipment, including pumps, motors, compressors, HVAC systems, conveyors, and other machinery.
  • Perform preventive maintenance (PM) and emergency repairs on machinery to minimize downtime and ensure operational efficiency at customer sites.
  • Diagnose mechanical, electrical, and electronic issues and perform repairs or replacements as necessary.
  • Install new machinery or equipment as per client specifications, ensuring correct setup and calibration.
• Troubleshooting & Diagnostics:
  • Use advanced diagnostic tools and techniques (e.g., multimeters, oscilloscopes, vibration analyzers) to identify faults in industrial systems and machinery.
  • Troubleshoot and resolve mechanical, electrical, and software‑related issues on‑site to restore full functionality.
  • Interpret technical drawings, schematics, and equipment manuals to troubleshoot and perform repairs or installations.
• Customer Interaction & Service:
  • Serve as the primary point of contact for clients during service visits, maintaining a high level of professionalism and customer satisfaction.
  • Communicate technical issues, repair plans, and recommendations to customers in a clear and concise manner.
  • Provide training and support to customers on the operation and maintenance of industrial equipment.
  • Maintain strong customer relationships by providing timely, efficient, and courteous service.
• Preventive Maintenance & System Upgrades:
  • Perform scheduled preventive maintenance visits to ensure the longevity and proper functioning of equipment.
  • Recommend system upgrades, replacements, or modifications to improve efficiency or meet evolving client needs.
  • Monitor and record the performance of systems during visits and suggest optimizations or improvements.
• Safety & Compliance:
  • Ensure that all work is carried out in compliance with safety standards, regulations, and company policies.
  • Conduct risk assessments and safety checks before starting any repair or maintenance work.
  • Follow lockout/tagout (LOTO) procedures, use appropriate personal protective equipment (PPE), and observe all safety guidelines to ensure a safe working environment.
  • Report safety hazards or concerns immediately to management.
• Documentation & Reporting:
  • Complete accurate service reports for each job, detailing the work performed, parts replaced, and any recommendations for further action.
  • Track service activities, parts inventory, and equipment condition in company databases or service management software.
  • Maintain accurate records of time worked, travel expenses, and other administrative tasks required for billing and reporting purposes.
• Inventory & Equipment Management:
  • Ensure that service vehicles are stocked with necessary tools, parts, and equipment to complete a wide range of service calls.
  • Monitor inventory levels of spare parts and order supplies as needed to ensure minimal downtime.
  • Maintain tools and equipment in good working condition, including performing regular checks and servicing.

High School

2-4

• Education & Experience:
  • High school diploma or equivalent; technical certifications in industrial maintenance, electrical systems, or related fields preferred.
  • Minimum of 3-5 years of experience as a Field Service Technician or similar role, with a focus on industrial machinery or equipment.
  • Experience with a broad range of industrial systems (e.g., motors, pumps,…