Field Service Technician Level II – Des Moines, Iowa

Field Service Technician Level II – Des Moines, Iowa

Overview:
We are seeking a dedicated Field Service Technician II to join our team and serve our clients in the Des Moines, Iowa area. The Field Service Technician Level II will not only carry out the essential responsibilities of a Level I installer but will also demonstrate advanced skills, training, certifications, and leadership abilities necessary to lead installation teams effectively. The role will encompass configuring and programming a wide range of devices and management platforms, overseeing system commissioning, and delivering comprehensive customer training at a basic operations level.

The multifaceted position is pivotal in ensuring the seamless execution of installations and maintaining high standards of customer satisfaction.

• Execute all Level I installer roles and responsibilities, following our comprehensive documentation to uphold the highest standards of installation and service
• Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates in alignment with assignments
• Exhibit a deep understanding of project scopes and service expectations, taking full accountability for assigned tasks, and consistently delivering outstanding results
• Assume leadership responsibilities by delegating tasks within the team’s capabilities, fostering a collaborative environment that encourages growth and productivity
• Mentor Level 1 installers when leading a team, maintaining high standards and actively seeking their feedback for continuous improvement
• Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed, ensuring seamless project execution
• Showcase expertise in working with nurse call systems, card access systems, and video surveillance products, contributing to the successful implementation of diverse projects
• Pursue ongoing professional development opportunities with a focus on leadership and communication skills
• Perform Factory Authorized Testing (FAT) of products before installation, ensuring all systems meet high quality and performance standards
• Demonstrate proficiency in system configuration and the successful commissioning of systems, providing clients with reliable and fully operational solutions
• Willingly accept additional job duties as assigned to support business operations

• Minimum 2 years with a previous construction trade
• Advance knowledge of electricity (high and/or low voltage)
• Hands-on/field experience from previous work experience
• Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc.)
• Ability to identify and use common low voltage cabling
• Working knowledge of basic IT networking, configurations and IP addressing
• Ability to read architectural drawings
• Team management/supervisor experience
• Previous experience completing projects within scope
• Previous experience with service ticketing processes
• Any knowledge in fire, CCTV, intrusion, emergency nurse call systems
• Excellent communication skills
• Must have a valid US Driver’s license

K Group is a locally owned and operated technology service provider established in Grand Rapids, MI in 1980. We proudly serve clients across the United States, with a focus on Michigan. Our expertise spans a wide spectrum of technologies and services, delivering exceptional solutions at the highest level of quality. Our culture emphasizes collaboration, innovation, and inclusivity.

“Great, focused, team environment.”

For more than 40 years, K Group Companies has been a premier technology provider in West Michigan. From Managed IT services to physical security integration, our team is a trusted advisor to our community. As a local, 3rd generation family-owned business, we value reliable, intentional, and committed relationships with customers and with each other. We enjoy collaboration and making a difference as a team.

• Competitive base salary based on experience
• Bonus and commission programs
• Paid Time Off (PTO)
• Volunteer Paid Time Off (VTO)
• 100% employer paid family health insurance premium
• 100% employer paid disability insurance
• 100% employer paid dental & vision insurance
• 401k with Safe Harbor contributions from company annually
• Profit sharing opportunities

• Seniority level:
  Not Applicable
• Employment type:
  
  Full-time
• Job function:
  Engineering and Information Technology
• Industries:
  Transportation, Logistics, Supply Chain and Storage