Case Manager

Overview

The Iowa Department of Health and Human Services (HHS), Community Access and Eligibility Division, is seeking a Child Support Case Manager (Child Support Recovery Officer) to help families of Iowa navigate and understand the importance of providing both financial and emotional support for their children and build relationships with the parents to ensure they are successful.

If you have a passion for helping others, this job is for you.

This is a full-time opportunity, Monday – Friday, from 8:00 AM - 4:30 PM. This position offers a hybrid work opportunity upon successful completion of the training period with management approval. This position requires a driver’s license and the ability to travel occasionally. This is not a remote position.

• Performs complex case management for parents in need of paternity, medical and support establishment, modification of an existing order and maintenance of support orders.
• Communicates with a variety of community partners including human service agencies, employers, clerks of court, county sheriff, attorneys, and other entities to achieve the goals of the Child Support Program through phone calls, emails, and other written correspondence.
• Independently analyzes a variety of complex case situations and legal scenarios to determine the appropriate action to establish, maintain or modify support for families in and out of the state of Iowa.
• Uses Microsoft Office programs (Excel, Word, Outlook) proficiently and has the aptitude to learn other computerized systems, including ICAR; is critically important for success in this position.
• Comprehend and adhere to confidentiality provisions in the Code of Iowa.

• Critical thinking skills and the ability to execute complex tasks independently.
• Customer service, including de-escalation of conflictual or adversarial situations.
• Excellent oral and written communication and report composition.
• Teamwork, collaboration, and consultation.
• Managing multiple deadlines.
• Extreme accuracy in mathematical calculations and timelines.

For help creating a profile or entering your information, please go to the online Employment Application Guide. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Applicants are encouraged to fully complete ALL employment and education fields within the online application. The application is the primary record for determining eligibility. We encourage you to attach a resume and cover letter.

This position requires the completion and successful passing of an FBI background check, including fingerprinting.

• Iowa Public Employees  Retirement System (IPERS) (Employee contributes 6.29%/State contributes 9.44%)
• Retirement Investors Club (RIC) (Employer Sponsored Retirement Plan) (State of Iowa matches up to $75/month)
• Health, Dental and Vision Insurance
• Vacation Leave (96 hours/year)
• Sick Leave (144 hours/year)
• Paid Holidays (9 days/year)
• Flexible Spending Accounts
• Life Insurance ($20,000 paid by the State)
• Long-Term Disability Insurance

• Office is located at 420 Watson Powell Way Ste. 150, Des Moines, IA 50309
• Hybrid work environment after full training period and with management approval

The State of Iowa is an EEO/AA Employer. HHS values those with lived experience and encourages foster youth, foster parents, and/or parents who were in the DHS (HHS) system to apply. Minorities, women, veterans, and persons with disabilities are encouraged to apply. (Hearing and Speech Impaired – Relay Iowa TDD).

The State participates in E-Verify and Right to Work. New hires will be verified through E-Verify. The State complies with Right to Work laws. For more information, visit (Use the "Apply for this Job" box below)..

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

• Graduation from an accredited college or university with an associate’s degree in any field, and one year of full-time public contact work.
• A total of three years of education and/or full-time experience (with 30 semester hours equals one year of experience).
• Current, continuous experience in the state executive branch that includes eighteen months of full-time public contact work.
• Current, continuous experience in the state executive branch that includes one year of full-time work with Child Support Services.

For additional information, please click on this link to view the job description.