Child & Family Services Case Manager

Job Description

The Iowa Department of Health and Human Services (HHS), Division of Family Well-Being and Protection, Bureau of Child Protective Services, is seeking a Child & Family Services Case Manager (Job Classification: Social Worker
2) to join our team in Des Moines.

As a Child & Family Services Case Manager, you will walk alongside families after their initial assessments, helping them navigate challenges and build stronger, safer futures together.

• Assess risk and safety factors affecting children and families in a variety of settings.
• Schedule and conduct monthly in‑home visits with parents and children.
• Complete timely and accurate documentation, including case notes and court reports.
• Attend court hearings and testify as required.
• Respond to crisis situations with urgency, offering immediate support and stabilizing interventions.
• Collaborate with legal professionals, law enforcement, treatment providers, and other community partners.
• Manage a diverse and dynamic caseload with flexibility and analytical reasoning.

• Engagement and advocacy.
• Crisis management.
• Oral and written communication skills.
• Observational, critical thinking and analytical skills.
• Prioritization and time management.

• Full‑time, Monday‑Friday, 8:00 AM‑4:30 PM.
• Telework may be an option upon successful completion of the six‑month probationary period.
• Mileage is paid at $0.50/mile travelled according to Iowa State Accounting Procedures.
• Valid driver’s license is required.
• Background check:
  Applicants will be required to complete a background check to be considered for this position.

• Health, dental, and vision coverage.
• Paid time off: vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement plans: IPERS, Retirement Investors Club, and employer‑sponsored retirement plans.
• Flexible spending accounts for medical and dependent care expenses.
• Life insurance and free long‑term disability insurance.
• Employee assistance program.
• Employee discount programs.

Applicants will be required to complete a background check to be considered for this position.

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply.

• Graduation from an accredited four‑year college or university.
• OR the equivalent of four years of full‑time technical work experience involving direct contact with people in overcoming their social, economic, psychological, or health problems.
• OR an equivalent combination of education and experience substituting the equivalent of one year of full‑time qualifying work experience for one year (thirty semester or equivalent hours) of the required education, to a maximum substitution of four years.

Designated positions in this job class require applicants to obtain the required Chauffeurs License and endorsements within a period of time as determined by the appointing authority at the time of hire.