Crisis Counselor 1st Shift

Foundation 2 Crisis Services is a mission-driven, non-profit organization that provides critical crisis intervention and prevention services across Iowa. We operate a 24/7 crisis center, including phone, text, and chat services. We also operate an emergency youth shelter, mental health support groups, community-based crisis programs, training, and more. We have been saving lives for over 50 years. Join our team today!

Our crisis center counselors answer more than 90,000 phone, chat, and text contacts per year. You can learn more about the Foundation 2 Crisis Services’ crisis center and see what clients can expect when they reach out to Foundation 2 Crisis Services on our You Tube channel.

Provide real-time, compassionate, non-judgmental crisis support to clients over the phone, text, and chat lines. Attend initial trainings (some will be during daytime hours) and all-staff meetings during daytime hours 1-2 times per month. Dispatch additional client services, such as Foundation 2 Crisis Services’ Mobile Crisis Outreach, when necessary. Document each phone, text, and chat contact to ensure quality record keeping.

Many of the contacts you’ll answer involve individuals experiencing suicidal ideation, self-harm, or the aftermath of trauma, violence, or abuse. You won’t take these alone; a Supervisor is available for in-the-moment consultation and support, especially during high-risk calls.

The position has the flexibility to be hybrid at the Crisis Center in Cedar Rapids or remote within the state of Iowa, Wisconsin, or Illinois; candidates must be available for two (2) full days of training in our Cedar Rapids office.

Friday – Tuesday, 8am- 4pm

$1,000 Sign-on Bonus

• This position starts at $18.00/hour

• The Crisis Center offers shift differentials on top of your hourly wage:

• 1st/Day Shift (8am – 3pm)
• Saturday & Sunday: $0.75/hour
• 2nd/Evening Shift (3pm – 10pm)
• Mon-Thurs: $0.50/hour
• Friday & Saturday: $5.00/hour
• Sunday: $0.75/hour
• 3rd/Overnight Shift (10pm – 8am)
• Sun-Thurs: $1.00/hour
• Friday & Saturday: $5.00/hour

• Generous paid time off, including floating mental wellness days.

• Quarterly wellness benefit reimbursements to support a sense of wellbeing.

• Two weeks of paid parental leave following the birth or adoption of a child.

• Optional pet insurance to cover emergency expenses.

• Retirement plans with Foundation 2 Crisis Services’ matching contributions.

• Go to sleep at night knowing that work you did matters. Foundation 2 staff save lives every day.

• Quarterly wellness benefit reimbursements to support a sense of wellbeing.

• Go to sleep at night knowing that work you did matters. Foundation 2 Crisis Services staff save lives every day.

• Client-centered. You are dedicated and passionate about working with individuals in crisis. You know it is an honor to be trusted to support people at their most vulnerable.

• Compassionate. You have compassion for clients and a willingness to understand and exercise trauma-informed care practices.

• Quick Thinking. You recognize that you will often have multiple irons in the fire at once and will be challenged to manage competing priorities.

• Skilled Communicator. Your words matter to individuals in crisis. You are a strong communicator and can convey important information clearly and compassionately.

• Resilient. You can stay grounded and present through difficult or high-stakes moments, and you know how to draw on your team and your own coping tools to sustain the work over time.

• Provide real-time, compassionate, non-judgmental crisis support to clients through our cloud-based phone system.

• Screen every contact for suicide risk and other safety concerns, and respond calmly to crisis situations…