Program Coordinator - Student Enrollment

Open until filled. Priority consideration for application received by Oct 8, 2026.

The Program Coordinator for Student Enrollment is part of the Enrollment Services team and provides specialized coordination of the enrollment process working directly with students, faculty, staff and the public. This position is the primary point of contact for enrollment, providing customer service for enrollment transactions, support for students in navigating enrollment processes and information on enrollment policies.

The Enrollment Services Department is responsible for facilitating enrollment transactions, including add/drop, enrollment verifications, data reporting, tuition waivers, pre-requisite checking, waitlist management, tuition calculation, grading, student records, transcripts, entry codes and . The unit provides customer service through the front counter, virtual lobbies, via email and phone as the interface for both Registration/Records, and Credentials Evaluations. The person in this position is expected to participate fully as a member of the Enrollment Services team, supporting other functional areas to facilitate admissions, persistence, graduation and transfer.

This position is a classified full-time position, which is eligible for overtime.

Schedule:

Mon-Fri 8 a.m. to 5 p.m. and occasional evening hours.

The salary range stated above reflects the starting step of Range 41 (Step

C) and ending step (Step M) salary for this classified position. Based on salary placement of Step C, it will take 5 years to reach Step L on the salary schedule, and 11 years to reach Step M. This does not reflect any contractual changes, legislative mandated salary increases or Cost of Living Increases (COLA's) that may be approved in the future.

• Provide quality customer service to students, staff, faculty and the general public regarding enrollment, policies, procedures and regulations;
• Contact and provide follow-up to students to support next steps in the enrollment process;
• Provide problem resolution for students and assist students in addressing college navigation problems, track student issues and record resolution, inform supervisor, Registrar and Dean on options and recommendations;
• Answer phone lines, respond to emails and phone messages in a timely, professional manner;
• Greet visitors, students, staff, faculty and community members at the Information Desk, incoming calls, Registration/Records counter in person and electronically, i.e. virtual lobbies;
• Respond and direct inquiries to the appropriate point of contact in a timely manner.

• Process student enrollment transactions in ctcLink including adding, dropping, waitlists, term activation, review program/plan, assigning student groups for enrollment and audit service indicators while ensuring accuracy and timeliness;
• Maintain confidentiality of student records as outlined by FERPA and Highline College policies and procedures;
• Process tuition waivers in the ctcLink system;
• Process and coordinate drops in accordance with tuition refund policy and communicate as needed with students and the Cashier's office;
• Assist with course prerequisite eligibility process;
• Independently review and interpret enrollment data in multiple college management systems;
• Update forms, calendars, websites, communication templates and job guides;
• Track service data and assist with documentation of processes;
• Develop and maintain efficient office work flow, including intake, filing and archiving;
• Scan documents, distribute and process mail, and maintain office area;
• Contribute to the development of presentations, webinars, workshops and…