Senior Utility Billing Clerk

Join to apply for the Senior Utility Billing Clerk role at Desoto Group Inc

• L – We lift up our community
• O – We take ownership of our collective performance
• V – We value and respect all employees
• E – We empower employees to grow

• Provides support by processing payments daily from various payment sources, ensure payment data is entered on customer accounts.
• Monitor utility payment collections and delinquent water service accounts; recommend and take appropriate action on delinquency; assist staff in collection activities and payment plans; verify closed account balances; correct or adjust accounts as deemed necessary. Create new construction accounts and assign account numbers for Residential and Commercial customers.
• Set-up and process accounts for Bank Draft.
• Run weekly campaigns for delinquent accounts.
• Process payment reversals and notification of NSF checks; prepare service orders for non-pay accounts, returned checks and other customer service issues; updates and closes service orders once work is complete.
• Monitors meter for no usage.
• Process account adjustments.
• Assist staff with escalated issues.
• Receive inbound customer calls and provide appropriate resolutions to customer inquiries; research and respond accordingly to customer inquiries.
• Maintain delinquent reports and percentage of recovered revenues.
• Performs other assigned duties.

• Completion of a two-year Associate's Degree or equivalent.
• Two years of related work experience in utility billing.
• Valid Texas Driver's License.

• Experience with utility billing software, Sensus Flex-net meter reading system and check scanning systems.
• Ability to effectively communicate, both verbally and in writing, with co-workers, the public, and elected and appointed officials.
• Skill in the operation and use of standard office software which includes databases and presentation programs, along with standard Microsoft products.
• Skill in the operation of 10 key.
• Skill in providing excellent customer service.
• Ability to analyze documents and reports.
• Ability to count monies and process payments.
• Ability to establish and maintain working relationships with City administration, other employees, and the public.

• Health Insurance – BCBS.
• Dental Insurance – BCBS.
• Vision Insurance – Eye Med Insight.
• Flexible Spending – Payflex.