Service Operations Assistant - Desoto, TX

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• Champion corporate and division customer service programs to meet or exceed division goals.
• Assist Service Operations Manager in managing and scheduling duties of Cashiers, Courtesy Clerks, and Service Supervisor(s).
• In some divisions, assist in supervising Administrative Coordinator/Bookkeeper and maintain complete knowledge of their duties.
• Direct and supervise front-end operations, including monitoring customer traffic flow, coverage of checkout lanes, and cleanliness of front-end sales floor and restrooms.
• Answer and respond to incoming calls appropriately; resolve customer complaints and escape to Service Operations Manager or Store Director as needed.
• Serve as overflow cashier when needed.

• Work closely with Service Operations Manager to meet sales, service scores, quarterly labor, bag expense, cash shortages/overages, and check expense projections.
• Assist in implementing front-end programs and initiatives.

• Ensure compliance with all company policies and procedures, including:
  • Cash Handling
  • Employee Purchase
  • Restricted Product Sale
  • Coupon and Gift Card policies
  • Scan accuracy
  • Scheduling of minors
  • Product Return Policy
  • WIC
  • Sanitation, safety, and security
  • Grooming and dress code standards
• Report policy violations to Service Operations Manager and Store Director.
• Comply with company programs addressing shrink, excessive voids/refunds, and cash handling issues.

• Handle cash flow requirements including deposits, armored car service, safe transactions, issues and pickups, tills, approving checks and refunds, and monitoring cashier funds.
• Complete and ensure completion of all front-end forms.
• Work with Service Operations Manager and Service Supervisor(s) to resolve cash variances, refund/till irregularities, and payroll violations.
• Partner with Division Loss Prevention and Administrative Coordinator to resolve cash and shrink issues.
• Assist with balancing money orders, money transfers, gift cards, lottery, and maintain control logs.

• Accurately operate check stand equipment including:
  • Cash register
  • Electronic payment system
  • Self-Checkout (SCO)
  • Remote Approval Station (RAP)
  • Scanner and scale
• Ensure front-end equipment is operational; implement emergency procedures for malfunctions.

• Assist in front-end employee training in conjunction with Service Operations Manager and Administrative Coordinator.
• Make schedule adjustments as needed to support customer service needs.

• Assist with ordering and balancing money orders, bus passes, lottery, gift cards, postage, and change (where applicable).
• Report scan file problems promptly.
• Maintain accurate records and logs for all front-end transactions and activities.

Seniority level
:
Entry level

Employment type
:
Full-time

Job function
:
Other

Industries
:
Retail