Personal Banker II Midbay

Personal Banker II (30 hours, Benefits Eligible) - Midbay

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Serves as the front-line point of contact for retail branch customers executing activities required to meet sales and service needs of customers and branch goals and objectives. Operates as a multi-functional team member with the ability to process transactions, provide optimum service, and consult in an advisory role to maximize the sales potential of every interaction. Processes transactions accurately and efficiently while simultaneously introducing products, services and digital options that meet customer needs and encourages customers to expand their relationship with Synovus.

Identifies customer needs as well as cross‑selling and up‑selling opportunities. Expands and retains customer relationships and contributes to the financial growth of the branch. Serves as the first line of defense in preventing fraud and mitigating risk. Demonstrates passion for delighting customers by living the Customer Covenant every day. On average, spends approximately 60% of the time performing Teller functions and 40% of the time performing Relationship Banker functions.

• Proactively and pleasantly greets customers to establish a connection and develop rapport, providing outstanding, personalized customer service.
• Assesses customer needs, shares and educates the digital strategy and directs them to the appropriate service areas or banking representatives.
• Executes a variety of customer transactions in accordance with applicable policies and procedures, and with a high level of accuracy and efficiency while maximizing the sales potential of every interaction. Assists customers with inquiries and provides issue resolution in a professional and composed manner. Thanks each customer for their business and treats every individual as a valued Synovus customer.
• Counts, checks and packages coins and currency. Balances cash drawer at the end of the day and reports any discrepancies. Checks the night depository bags and records information. Accepts retail and commercial deposits, verifies cash and endorsements and provides customer with a receipt. Accepts savings deposits and withdrawals, verifies signatures.
• Listens carefully to customers to understand their financial priorities and promotes bank products, digital options and services accordingly. Promotes and explains Synovus products such as consumer and mortgage loans, IRAs, certificates of deposit, travelers checks and credit cards.
• Opens and services accounts. Interviews consumer and small business loan applicants to identify loan opportunities and may process and close loans. Follows established policies and procedures with minimal exceptions. Ensures all operational tasks are completed and all exceptions are cleared in a timely manner.
• Optimizes the customer relationship by referring customers to branch team members and/or Synovus partners for cross‑selling opportunities. Performs proactive outreach to customers and prospects during sales campaigns and promotions. Utilizes the Sales Management system to capture and track referrals.
• May serve as back‑up to the Branch Service Supervisor or Relationship Banker, providing coaching and guidance to junior tellers. Serves as the IBS Teller Insight Branch Administrator as needed, including updating profiles for users, assigning authority, and other IBS Teller Insight Administration tasks. Performs vault teller responsibilities as needed.
• Participates in daily kick‑off and huddle activities, weekly sales meetings, and sales and training activities. Supports sales campaigns and bank initiatives and products as assigned and shares specific product information and sales tips. Champions the digital strategy and utilizes, shows and engages customers with the in‑branch digital tools.
• Adheres to Branch Operations Standards, policies and procedures and regulatory guidelines to protect against risk. Maintains a high level of awareness to recognize and report suspected fraud. Follows the business code of conduct including reporting known or…