Henderson Beach Resort - Spa Director

Job Description

The Spa Director plans and manages the Spa to achieve customer (guest, employee & owner) satisfaction and quality services while meeting/exceeding financial goals. The position is responsible for short and long‑term planning and day‑to‑day operations of the Spa. Partners with the Director of Finance, Director of Sales & Marketing and General Manager to develop and recommend the budget, marketing plans and objectives and manages within those approved plans.

Exempt managers must customarily and regularly direct the work of at least 3 full‑time associates or their equivalents. Primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.

• A four‑year college degree or equivalent.
• Three to five years of employment in a related position.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high‑pressure situations.
• Must maintain composure and objectivity under pressure.

• Approach all encounters with guests and Associates in a friendly, service oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• With Human Resources and Accounting Support, control staffing levels and compensation programs through strategic planning and market analysis.
• Proactively develop recruitment strategies and activate at appropriate time.
• Facilitate and organize Monthly Spa Meetings.
• Manage direct reports who oversee all customer services and technical staff. Hold weekly one‑on‑ones to advise on decision making.
• Develop, implement and maintain operational procedures for company with guidance from General Manager. Ensure direct reports communicate and follow‑through on necessary objectives. Systems design and re‑design to help assure operating consistency and efficiency.
• Track & assess managerial and technical staff schedules and vacation time to maximize service sales based on time of year.
• Monitor all spa related advertising and promotional activities to determine if results warrant continuance.
• Develop and manage group sales and bridal marketing programs for the spa to increase this area of business. Participate in trade shows, community events and business partnership outreach.
• Provides needs‑assessment of training items related to customer service and retail sales and develop programs to increase performance.
• Responsible for meeting budgeted profit goals; sets revenue and spending budgets for the Spa with the assistance of the Director of Finance and General Manager.
• Manage vendor relationships to ensure value purchasing and appropriate supply levels.
• Effectively manage Spa payroll, departmental checkbook and prepare financial and managerial reports as required.
• Follow lost and found procedures in an efficient a timely manner.
• Responsible for the achievement of departmental objectives and goals.
• Maintain open communication with other departments.
• Attend meetings as necessary.
• Promote teamwork, Associate motivation, and morale.
• Remain mindful of energy conservation.
• Follow all safety and security regulations.
• Maintain the confidentiality of the Hotel and its guests.
• At all times, adhere to the policies and procedures of Aimbridge Hospitality.
• Uphold Hotel's commitment to superior service and hospitality.
• Practice safe work habits to ensure safety to guests, fellow Associates and self.
• Handle all guest requests in a friendly, efficient and courteous manner.
• Be familiar with Aimbridge Hospitality policies and house rules.
• Associates must at all times be attentive, friendly, helpful and courteous to all guests, managers and other Associates.
• Perform special projects and other responsibilities as assigned.
• Participate in task forces and committees as requested.
• Travel is required for meetings, training, conferences and task forces.

After an initial waiting period, those hired into full‑time positions are eligible for a competitive benefits package that includes the following:

• Daily Pay
  ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan