Retail Manager - CLUB Membership

Overview

POSITION SUMMARY:

This Retail Manager position for our Bass Pro Shops and Cabela’s CLUB program is a unique role in our retail locations. The Bass Pro Shops and Cabela’s CLUB is a comprehensive customer loyalty program that connects customers with our company and the outdoors. As a salaried member of the leadership team, your day will vary from overseeing and driving the CLUB credit program and CLUB customer experience culture to supporting the entire team during Manager on Duty shifts.

Our most successful CLUB Membership Managers are those who:

• Inspire others to deliver an outstanding CLUB Customer Service Experience every time
• Influence others by building strong and trusting relationships through collaborative efforts
• Are servant leaders at heart and passionate about the team, always transparent, empathetic, and honest
• Are passionate about coaching and training store leadership, peers, and outfitters—a coach of coaches
• Are great at multi-tasking and thrive in a fast-paced, ever-changing environment
• Are metrics and compliance driven, always striving to improve results and resilient when faced with setbacks

• Consistently exemplifies outstanding CLUB Customer Service Experience standards by incorporating CLUB exclusive benefits into conversations. Promotes current CLUB cost savings programs by effectively merchandising and signing products for higher visibility.
• Actively listens to customers to address questions and concerns regarding the CLUB program. Develops and implements strategies to improve the CLUB customer experience.
• Serves as the primary CLUB liaison to ensure the retail leadership team and all outfitters are informed about current CLUB promotions and programs.
• Collaborates with internal and external partners to execute successful onsite and offsite events representative of the Bass Pro Shops and Cabela’s CLUB brand standards.

• Build strong and collaborative relationships with the General Manager, fellow managers, and outfitters to gain credibility and influence.
• Motivate and inspire outfitters by providing tools and training to be confident in their approach, leading to success with referrals.
• Lead by example, serve as a role model and coach for peers and outfitters.
• Facilitate CLUB 101 training with all new Outfitters during onboarding, creating a fun and engaging learning environment.
• Support outfitter recognition by implementing the Members Only program and store-level CLUB recognition and engagement initiatives to build a CLUB culture. Regularly recognize contributions and successes in obtaining CLUB referrals.

• Create strategies around recruiting and retaining great talent. Forward thinking; recognize the value of hiring the right CLUB Outfitters and building strong teams. Leverage tools and resources to recruit and retain hourly CLUB Outfitters.
• Promote a positive outfitter-centric culture focused on developing self and others. Provide timely, honest feedback, coaching, and guidance for underperforming outfitters, creating an individualized development plan for improvement.

• Design and execute strategies to meet key CLUB metrics. Review CLUB reporting daily for key performance metrics. Partner with General Manager to develop and lead execution of corrective action plans for improving missed metrics.
• Execute all Bass Pro Shops and Cabela’s CLUB operational and compliance programs. Coordinate and improve execution of all department functions to drive performance and compliance. Execute training, communication, account servicing, marketing materials, and payments at the store.
• Lead CLUB instant issuance process including training others on inventory management procedures.
• All other duties as assigned to support store operations.

• Minimum Degree
  
  Required:
  
  High School Diploma or Equivalent
• Years of experience: 2 to 4+ years in Sales, Management, or Leadership

• Ability to calculate figures and amounts such as discounts, commissions, and percentages
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability…