Operations Manager - Guest Arrivals

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Creative. Intelligent. Driven. Those are just a few of the qualities embodied by our all‑star corporate team. We're a diverse group of associates representing various ages, interests, backgrounds, and levels of experience. But the one thing we all have in common is an unwavering commitment to excellence—performing our best to bring world‑class entertainment to our guests.

Total rock stars. We’re on the hunt for initiators, problem‑solvers, and creative “can‑do” professionals who are ready to work hard, be bowled, and have fun. We want honest, ambitious, thoughtful leaders who know that sometimes the best ideas come from the most unlikely sources. Think that’s you?

We’re a billion‑dollar company with the soul of a start‑up, which means we’re a tight‑knit team that moves quickly. Each day brings something new and unexpected—and this is where we thrive. We dream big and so should you. If you’re ready to collaborate, innovate, own your projects, and think outside the lanes, then it’s time for us to talk.

This leadership role oversees team operations, safety protocols, staffing, labor control, and facility management in the admissions, parking, season pass, turnstiles and bag check areas. Manager is responsible for ensuring seamless coordination between departments such as aquatics, attractions, maintenance, and guest services / arrivals. The Operations Manager drives operational excellence, supports financial goals, and promotes a safe, clean, and enjoyable environment for guests and team members.

• Manage day-to-day park operations, including department readiness, staffing coverage, scheduling, and guest flow.
• Supervise departmental leads and frontline staff to ensure consistent service, safety, and cleanliness standards.
• Collaborate with the Aquatics Director and Maintenance teams to ensure waterpark attractions and facilities are operational, compliant, and guest‑ready and communicate this with front end staff and guests during arrival process.
• Oversee the implementation and enforcement of operational policies, safety procedures, and emergency response plans.
• Monitor labor efficiency, inventory control, and supply ordering to support departmental needs and budget adherence.
• Assist with the recruitment, onboarding and performance development of operations team members.
• Drafts and publishes schedules for outlined teams (admissions, parking, season pass, turnstiles and bag checks) in a timely manner while ensuring all local and federal labor laws are being followed. Ensure staffing levels for each day are within the correct range for estimated attendance and revenue.
• Respond to guest feedback and incidents, ensuring appropriate resolution, documentation, and service recovery. Address and resolve Guest concerns and complaints professionally.
• Support compliance with local, state, and federal safety and health regulations across all operational areas.
• Maintain accurate reports related to incidents, maintenance logs, safety drills, and staff certifications as applicable.
• Provide leadership presence throughout the park, particularly during peak periods, weekends, and special events.
• Promote a positive, team‑oriented work culture that reflects company values and encourages employee engagement.
• Identify and recommend process improvements to enhance guest satisfaction, team efficiency, and operational performance.

• Minimum 3–5 years of experience in operations leadership, preferably in a waterpark, amusement park, hospitality, or recreation environment.
• Strong knowledge of facility operations, safety protocols, and customer service principles.
• Experience leading teams, managing schedules, and overseeing multiple departments or areas.
• Proven ability to solve problems, delegate effectively, and manage high‑pressure situations.
• Excellent communication, organization, and leadership skills.
• Proficiency with Microsoft Office and operational software systems.
• Proficiency in English.

• CPR…