Assistant Store Manager; Store

Full Time Assistant Store Manager (Store 2846) n to apply for the Full Time Assistant Store Manager (Store 2846) role at Game Stop.

At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what s possible.

Whether you re a hardcore gamer or just starting out, we ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

• Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at Game Stop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases/return transactions using Point-of-Sale (POS) system; handle correct change, bagging, receipts, and maintain top-notch guest service.
• Respond to guest comments or questions in person or on the phone; escalate to the Store Manager when appropriate; maintain courteous and professional communications.
• Promote Game Stop’s guest benefits, e.g., new title reservations, trade-in program, and Pro Rewards loyalty program.
• Assist the Store Manager with setting guest service expectations for store associates and training staff on policies, procedures, practices, and guidelines.
• Observe associate performance, provide feedback to the Store Manager, and address unsatisfactory performance to ensure alignment with company expectations.
• Provide recognition and feedback to store associates; document performance feedback in Workday/HR system in partnership with the Store Manager.
• Ensure associates complete onboarding and training prior to opening/closing shifts; ensure knowledge of policies, inventory control, loss prevention, safety, financial, and ethical responsibilities.
• Schedule store associates to follow guidelines, manage breaks, and maintain optimum guest service levels.
• Approve payroll and manage paid time off, ensuring accurate timekeeping and pay.
• Maintain store cleanliness, organization, merchandising, and proper functioning of fixtures and equipment.
• Ensure Omni-Channel orders are fulfilled and shipped daily.
• Protect assets through inventory control and loss prevention; conduct safety checks; communicate concerns to the Store Manager.
• Support the store team in meeting sales, profit, and shrink goals; complete administrative duties.
• Perform inventory counts, stock/restock, and ensure products are represented and organized on the sales floor.
• Balance daily transactions in the POS; complete closeout paperwork and cash handling per guidelines; ensure sufficient cash on hand.
• Verify shipments for discrepancies; conduct inventories and communicate discrepancies to management.
• Process defectives/recalls and stock pulls with proper labeling and packing lists.
• Maintain awareness of associate and guest safety; address hazards and report injuries per guidelines.
• Maintain store records and ensure manuals are up to date.
• Supervise and delegate tasks when the Store Manager is absent; adhere to all company policies.
• Adhere to opening and closing procedures.

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred.
• At least 6 months of retail management…