Shelter Support Representative

Make a Difference When Your Community Needs It Most

We are seeking compassionate, dependable, and service-oriented individuals to join our team as Shelter Support Representatives
. In this role, you will provide critical support to individuals and families impacted by natural disasters and other emergency situations.

This is an excellent opportunity for someone who is passionate about helping others and wants to make a meaningful impact during times of need. You'll work directly with displaced individuals, assisting with shelter operations, providing support and resources, and helping create a safe and welcoming environment.

• Welcome and check in shelter residents
• Assist individuals with accessing supplies, food, and shelter resources
• Help coordinate sleeping arrangements and general shelter needs
• Provide compassionate support to individuals affected by disaster-related displacement
• Answer questions and help connect residents with available services
• Complete basic administrative tasks including filing and paperwork
• Assist with food distribution and inventory management
• Maintain a clean, organized, and safe environment
• Collaborate with team members to support daily shelter operations
• Adapt to changing priorities as shelter needs evolve

• Minimum of 6 months of experience supporting individuals in need, such as:
  • Shelter services
  • Case management
  • First responder support
  • Human services
  • Community outreach
  • Customer-facing service roles
• Strong interpersonal and communication skills
• Demonstrated empathy, patience, and compassion
• Ability to remain calm and professional in sensitive situations
• Comfortable working in a fast-paced and evolving environment
• Basic administrative and organizational skills
• Ability to multitask and prioritize responsibilities effectively

We welcome candidates with experience in:

• Shelters or social services
• Nonprofit organizations
• Case management
• Healthcare support
• First responder or emergency response environments
• Hospitality, restaurant, retail, or customer service roles
• Administrative or office support positions

This position is based onsite at a shelter facility supporting disaster relief efforts. Team members should be comfortable working in a dynamic environment where priorities may shift based on the needs of residents and the community. Flexibility, teamwork, and a service-focused mindset are essential for success.

This is a Contract position based out of Destin, FL.

The pay range for this position is $20.00 - $25.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Destin,FL.

This position is anticipated to close on Oct 13, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.