Branch Manager-Detroit Lakes

General

Purpose:

Direct and oversee all areas of branch operations. This includes Staff coaching and development, promoting a sales and service culture, Branch growth strategizing and execution, Community involvement, building grounds maintenance and security to provide a safe physical and financial environment for members and staff and Serving members in lending, deposit and teller roles.

• 1. Responsible to maintain the highest standards of Integrity, Personal Responsibility, Sense of Community, and Teamwork by self-example and monitoring of staff within and outside Mid-Minnesota Federal Credit Union.
• 2. Responsible for building member loyalty through an uncompromised commitment to meeting and exceeding members’ expectations.
• 3. Responsible for establishing branch or department goals, analyzing accomplishments, and ensuring day-to-day activities are consistent with credit union overall goals.
• 4. Responsible to develop and maintain relationships with credit union members by determining member needs and maximizing all opportunities to sell additional credit union products and services.

• 1. Fulfill all duties of Member Service Specialist position. In some locations also fulfill duties of Teller Service Specialist.
• 2. Conduct planned Integrity Coaching® sessions with each member of team monthly; weekly for new hires. Incorporate Behavior Styles® techniques when communicating with teams. Document coaching sessions using MMFCU’s approved tracking.
• 3. Set sales goals and performance goals in line with budget expectations for each staff member, coaching staff to those goals and adjust as needed to meet individual and branch needs. Coach to the AID INC steps during coaching sessions and on the job. Ensure staff work is accurate, efficient and supports quality service to members.
• 4. Support staff and offer guidance to aid in reaching any career development goals they have.
• 5. Direct responsibility for supervisory functions including hires, terminations, promotions, time off requests, transfers, performance appraisals, training, development and coaching of staff and interpretation of credit union rules and policies for personnel.
• 6. Maintain organizational structure established by management. Organize subordinate personnel into effective, efficient work groups. Ensure that direct reports are granted proper authority and responsibility to carry out assigned functions. Review work systems to reduce duplication of effort and unnecessary work.
• 7. Conduct all personnel functions in accordance with applicable statutes (e.g., EEO, OSHA, Fair Labor, etc.).
• 8. Assist in the development of the branch strategic plan including its budget. Implement the branch strategic plan and oversee operations budget to accomplish objectives.
• 9. Together with other product managers and branch team, strategize to meet goals of each dept such as Mortgage, Business Lending, Investments, Insurance.
• 10. Develop sales strategies based on the unique economic environments of local market. Branch manager is responsible for identifying strategies that can drive business to the branch.
• 11. Develop relationships with area businesses to gain their business and offer bank at work or other partnerships which also support credit union growth. Partner with other non-profits to support their efforts and aid in growth, when possible.
• 12. Work closely with marketing to analyze market profiles and implement strategies based on this information. Provide marketing with local market information to aid in marketing efforts.
• 13. Analyze competition and identify credit union competitive advantage and/or areas in which the credit union is not remaining competitive.
• 14. Be actively involved in the community…