Warranty Specialist

Warranty Specialist

Dynamic Homes, a division of Ho-Chunk, Inc., is seeking a Warranty Specialist to coordinate and perform warranty repairs and product replacements for completed homes in accordance with established warranty, standards, and maintenance guidelines. This role serves as a primary liaison between customers, homeowners, authorized builders, and internal departments to ensure timely resolution of warranty-related concerns while delivering exceptional customer service.

The Warranty Specialist is responsible for coordinating and performing warranty repairs and product replacements for completed homes. The role serves as a primary liaison between customers, homeowners, authorized builders, and internal departments to ensure timely resolution of warranty-related concerns while delivering exceptional customer service.

Detroit Lakes, MN

Full-time – Monday through Friday; hours vary based on job duties, with some overnight travel required.

• Salary Range: $26.00 to $32.00 per hour
• Medical, dental, and vision insurance
• Short-term and long-term disability insurance
• Basic life insurance at no cost to the employee
• Optional voluntary life insurance
• Cybersecurity protection benefits
• Flexible Spending Account (FSA) options
• Employee incentive
• 401(k) – Pre‑Tax Deferral and Roth Deferral with 100% match on the first 3% contributed and 50% match on the next 2%

Ho‑Chunk, Inc. is the award‑winning economic development corporation of the Winnebago Tribe of Nebraska. Its mission is to drive long‑term economic growth and create meaningful employment opportunities for Tribal members. Through a diverse portfolio of businesses, Ho‑Chunk, Inc. supports community development while preserving culture and strengthening sovereignty.

Dynamic Homes is a division of Ho‑Chunk, Inc. that designs and manufactures highly customized modular homes for communities across Minnesota, North Dakota, South Dakota, Iowa, Wisconsin, and Nebraska. The company specializes in single‑family and multi‑family modular housing, ranging from two‑unit buildings to large‑scale apartment complexes. With a focus on innovation, streamlined processes, and builder partnerships, Dynamic Homes delivers efficient and high‑quality housing solutions.

Its commitment to craftsmanship and customer collaboration drives long‑term value in residential construction.

• Native American Owned & Proud – Serving the Winnebago Tribe of Nebraska
• Accountable – To always do what’s right
• Team‑Focused – For inclusive progress
• Innovative – In creating solutions
• Visionary – In our purpose and direction
• Excellence – Through learning and performance

• Serve as a liaison between the company, customers, homeowners, and authorized builders regarding warranty and service needs
• Independently determine appropriate resolutions for warranty and service issues or collaborate with authorized builders as needed
• Perform warranty service work, including carpentry, drywall repair, basic electrical and plumbing tasks, and installation or repair of windows, doors, toilets, faucets, and related components
• Identify materials and products required for warranty and service calls and coordinate with customer service for fulfillment
• Complete detailed documentation for each warranty or service call, including notes on additional repairs required
• Perform shortage work, capital projects, or maintenance tasks as assigned
• Communicate regularly with customer service regarding completed calls and any unforeseen delays
• Coordinate weekly service schedules with customer service
• Report customer concerns, grievances, or product quality issues to appropriate departments
• Maintain proper use, care, and maintenance of company tools, equipment, and vehicles
• Provide outstanding customer service to both internal and external customers
• Maintain positive working relationships to promote a cooperative and productive work environment
• Follow good housekeeping practices to support safety, efficiency, and morale
• Perform other related duties as assigned

• Associate degree (A.A.) or equivalent from a…