Member Services Accounting Specialist

Hotel Operations, Accounting, and HR Manager with Extensive Expertise Description

The Member Services Accounting Specialist provides exceptional service to members by managing accounting-related inquiries and transactions through phone, email, instant messaging, and in-person interactions. This role is responsible for addressing member inquiries, making necessary updates or adjustments to member accounts, and ensuring accurate and timely communication with the accounting department and other areas of the club. The position also involves creating reports, tracking follow-ups, and assisting with additional accounting department tasks as time allows to support professional growth.

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• Provide excellent customer service at multiple points of contact, including phone, CRM, email, instant messaging, and in-person interactions.
• Manage the Accounting email inbox and CRM, ensuring timely and accurate responses to member and interdepartmental inquiries.
• Assign specialized inquiry emails as tickets to the appropriate team members based on their area of responsibility.
• Handle voicemails from members and staff, ensuring prompt and professional follow-up.
• Maintain high standards for responding to member correspondence within the department's service guarantees.
• Prepare weekly reports to ensure all member inquiries are addressed within 48 hours.
• Process accounting transactions and adjustments based on member emails, tickets, phone calls, and other correspondence.
• Assist with preparing and distributing special mailings to members.
• Support the monthly process of monthly member statements and mailing of member monthly statements.
• Contribute to additional accounting tasks based on skill set and departmental needs to support team growth and efficiency.

• Previous experience in an office environment with strong organizational and time management skills.
• Positive and collaborative team player with a willingness to work together to achieve goals.
• Excellent member service skills, focused on delivering exceptional hospitality and taking care of our members.
• Detail-oriented self-starter with a strong eagerness to learn and grow.
• Strong problem-solving, documentation, and research skills, with the ability to resolve issues effectively.
• Basic accounting knowledge, including understanding accounts payable, accounts receivable, and general ledger systems.
• Proficient in performing mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately.
• Ability to effectively communicate both verbally and in writing in a hospitable and professional manner.
• Capable of interacting with employees, members, and all contacts in a respectful and professional manner.
• Ability to work independently and as part of a team in a high-volume, fast-paced environment, with emphasis on accuracy and meeting deadlines.
• Exhibits poise, composure, and confidence in stressful or high-pressure situations.
• Demonstrates a strong commitment to punctuality, dependability, and reliability.
• Proficient in Microsoft Office software (Excel, Word).
• Experience with computerized accounting software applications; familiarity with Northstar Club Management Software or similar software is a plus.
• Demonstrates exemplary customer service in line with DAC core values: considerate, refined, distinguished, with a commitment to genuine hospitality and upholding club integrity.

• Minimum of 3 years experience in accounts receivable or a related field, with a solid understanding of accounting practices.
• Minimum of 2 years experience in a high contact customer service field.
• Experience with Hubspot or other CRM tool preferred.
• High school diploma required; college coursework or an associate degree in accounting or finance would be beneficial but not a requirement.

• Prolonged periods of sitting at a desk and working on a computer.
• Frequent use of hands and fingers for typing, handling documents, and operating office equipment.
• Ability to lift and carry objects such as files, reports, or small packages weighing up to 10 pounds.
• Clear and effective verbal communication, requiring the ability to speak and hear clearly.
• Frequent use of vision abilities, including close vision, to read and process written and electronic materials.
• Occasional walking, bending, or reaching to retrieve or file documents or supplies.
• Ability to focus and maintain attention to detail in a dynamic, high-volume environment.
• Work must be performed in person and on company property.