Operations & Student Support Coordinator

OPERATIONS & STUDENT SUPPORT COORDINATOR

Join to apply for the OPERATIONS & STUDENT SUPPORT COORDINATOR role at Bottom Line

Who We Are and What We Believe:

Founded in 1997, Bottom Line is a nationally recognized nonprofit organization with a mission to partner with degree-aspiring students of color from under-resourced communities as they get into college, graduate, and go far in life. We achieve this mission by providing one-on-one guidance during the college application process through college graduation and the successful launch of their careers.

Our vision is to dramatically transform urban communities by producing thousands of new career-ready college graduates.

When you join Bottom Line, you will find a rewarding, fast-paced, results-oriented environment. We build strong relationships with our students and with each other. We take our work seriously, and we know that a focus on data and metrics is integral to our continued success. Experts in our fields, we are driven by our mission and extremely proud of the work we do.

What You Will Do:

Reporting to the Program Director, the Operations and Student Support Coordinator is an exciting role to support the operations of a thriving, fast-paced non-profit organization serving first-generation college students from low-income backgrounds. The Operations and Student Support Coordinator will have the opportunity to work with our students, staff, leadership, and external vendors. The ideal candidate is someone who can manage multiple tasks and competing priorities with tact and a high attention to detail.

The main areas of responsibility are office operations, administrative and student support, event coordination, customer service, and IT support.

Primary Responsibilities:

Office Operations – 50%

• Oversee the proper use, functionality and cleanliness of the Bottom Line office space and equipment
• Maintain Bottom Line office spaces at partner sites
• Ensure proper maintenance and availability of office furniture
• Manage inventory and ordering of all office materials and supplies
• Deliver best-in-class support to all members of the Bottom Line community by answering questions, directing them to the appropriate parties, and/or taking detailed messages
• Manage student sign-in process and have knowledge of students in the office at all times.
• Confirm appointments for Access students
• Maintain a welcoming environment as the primary front desk staff person
• Order and maintain inventories for all sites including programming snacks
• Accept and distribute packages and mail deliveries
• Maintain relationships with landlord, external vendors and other facilities personnel
• Serve as the technology point person for all IT issues, troubleshooting where appropriate and contacting vendors as needed
• Maintain regular contact with Bottom Line Operations and Technology Department
• Ensure equipment is functioning and ready for use each day, including Computers, Phones, Network, Copiers/Printers, and Mailing Machine etc.

Direct Student Support – up to 25%

• Serve as a back-up advisor for staff vacations, departures, and overflow students.
• Provide one-on-one guidance to a back-up caseload of high school seniors:
• College Lists
• Coach each student towards a college list that meets Access Program standards, is individualized to that student, and is in line with admissions and affordability data.
• Help each student brainstorm, revise, and finalize college essays by utilizing both in-person and remote support tools.
• Applications
• Design individualized service plans to ensure each student submits complete, high-quality college applications by institutional priority deadlines.
• Support students in identifying and completing missing/additional application materials throughout the Winter and Spring.
• Guide students (in person or remotely) to submit FAFSA and/or CSS Profile by institutional priority deadlines.
• Support students with submitting a deposit to a college by May 1 st .
• Maintain ongoing communication with students
• Lead 60-minute meetings when needed at the Bottom Line office, a high school campus, or other off-site locations throughout the region.
• Respond to all student text/calls/emails within 2 business days.
• Develop…