LTC - Support Service Specialist; S3

• Location 1333 Brewery Park Blvd,Suite 200,Detroit, MI, 48207,United States
• Base Pay $44,400.00 - $55,500.00 / Year
• Employee Type Non-Exempt
• Required Degree High school
• Manage Others No

We’re looking for talented and motivated Support Service Specialists (S3) to join our innovative team. In this role, you will be responsible for performing various administrative duties including managing files, opening and closing cases in the Compass system. If you're passionate about serving the aging population and thrive in a collaborative environment, we want to hear from you.

• Comprehensive Health Coverage - including medical, dental, and vision
• Generous Paid Time Off
• Support Culture - A collaborative and inclusive environment where your ideas are valued

Collaborate with constituents /Team members of all Long-Term Care programs.

• Ensure all services au thorizations and care plans are accurate and up to date.

Document in constituents’ medical records daily and as needed.

Responsible for processing check requests for utility, security and/or rent deposits. May request money orders for miscellaneous items needed for participant to transition.

Maintain and update all tracking report s and referral log s for all Long-Term care programs .

Attend department and division meetings when requested.

Provide back-up support for medical records when requested.

Excellent customer service, communication and interpersonal skills.

Ability to work with diverse populations.

Computer skills should include proficiency in Microsoft 365 Office applications (Excel, Power Point , Outlook, Word).

Excellent organizational and documentation skills.

Knowledge and compliance with Health Insurance Portab ility & Account ability Act ( HIPPA ) rule.

• High school diploma

• Experience in providing social service assistance to seniors and adults with disabilities
• Must have the ability to work with diverse populations
• Experience in planning and organizing is essential
• Demonstrated excellent customer service and administrative skills (i.e. clerical, typing, data entry, communication and interpersonal skills, etc.)
• Proficient in computer skills and working knowledge of Microsoft Office applications
• Excellent organizational and documentation skills
• Knowledge and compliance with HIPPA rules

• Remain in a stationary position 70% of the time
• Occasionally move about inside the office to access office machinery, etc. 30 lbs.
• Constantly operates a computer / phone and/or other office productivity machinery, such as copy machine, and computer printer, etc.

• Must be able to work M-Th or T-F (9-hour shifts) - in person with flexible hours.

This individual must be able to demonstrate strong analytical and problem-solving skills, exercise sound judgment , and activities . The individual should be forward-thinking and creative, with high ethical standards, and an appropriate professional image. Be a well-organized and self-directed individual who is a team player.

To be willing to serve in any capacity as needed to further the mission and goals of the organization.