Key Account Manager

Overview

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. This role is part of a growing team driving value and growth with large strategic merchants.

• Oversee a portfolio of key accounts and develop and drive strategic initiatives including complex contract negotiation, pricing and expansion opportunities to drive revenue and General Merchandise Volume (GMV).
• Develop and execute sophisticated account plans that include financing optimizations, executive relationship engagement, and marketing strategies, often against ambitious timelines.
• Analyze partner performance and recommend programs to increase product adoption, grow up‑funnel awareness and visibility, and sell into expansion opportunities.
• Orchestrate cross‑functional teams across Product, Technical, Credit, Analytics, Marketing, and Risk to execute partnership initiatives and drive business results.
• Manage customer health to ensure overall satisfaction and business results.
• Drive customer advocacy and address critical issues by collaborating with development, product management, and support teams to improve the offering for merchants.

• Experience negotiating and closing large, complex commercial contracts for leading companies.
• Strong written and verbal communication skills, including the ability to give compelling presentations.
• Experience leading cross‑functional projects with a high attention to detail.
• Ability to build productive internal and external relationships and influence toward outcomes; outstanding executive presence.
• Excellent analytical abilities to review merchant performance and report on the impact of specific programs.
• Knowledge of retail, consumer finance offerings, integrated software solutions, and e‑commerce preferred.
• Comfortable using Salesforce and standard BI tools.

Pay Grade – K, Equity Grade – 6. Employees new to the company typically come in at the start of the pay range. The range provided is the role’s On Target Earnings ("OTE") range, which includes the annual base pay and the sales incentive target.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100 % subsidized medical coverage, dental and vision for you and your dependents).

USA On Target Earnings (CA, WA, NY, NJ, CT) per year: $175,000 – $237,500
USA On Target Earnings (all other U.S. states) per year: $155,000 – $217,500

Please note that visa sponsorship is not available for this position.

Affirm is proud to be a remote‑first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Some roles may occasionally require working out of an assigned office.

• Health care coverage – Allowing full premium coverage for you and your dependents.
• Flexible Spending Wallets – Generous stipends for technology, food, lifestyle needs and family forming expenses.
• Time off – Competitive vacation and holiday schedules.
• ESPP – An employee stock purchase plan enabling you to buy shares at a discount.

We believe it’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations during the hiring process.

For U.S. positions that could be performed in Los Angeles or San Francisco, Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, the company will consider qualified applicants with arrest and conviction records.