Summer Intern - Service Analytics & Insights

Service Intelligence & Analytics (SIA) is a team within Service Operations who are responsible for advanced analytics in support of Customer Service, with a specific focus on customer and CSR experience as well as strategic business modeling. SIA works closely with the Service Avengers group, who are a group of leaders from various functional areas within Service Ops, whose charter is to discover opportunities for improvement in the member/provider experience, operational performance, and day-to-day CSR practices.

This position will primarily be focused on working with SIA in the development (and potential implementation) of a project that will impact a process, system, function, product, and/or service after working closely with team members from throughout Service Operations to uncover opportunities.

As an intern, you will be:

• Accountable for using analytics to develop a project(s) with moderate to complex scope and deliverables. Project scope may impact one or more business unit/function and typically impacts one or more of the following: process, system, function, product and/or service.

The Internship Program at BCBSM is designed to enhance the skills and abilities of young professionals as well as to identify and attract future talent for our organization. Interns will gain practical hands‑on work experience as well as a solid understanding of the health insurance industry. Our program is an excellent way for interns to get a good start on their careers by working on meaningful projects, learning valuable skills, and networking with employees throughout our organization, which could potentially allow interns to build a future career at BCBSM.

• Assist in preparing information and research materials to identify business problems, offer recommendations and assist
  management with implementation of solutions.
• Support leaders on projects designed to enhance the overall efficiency and effectiveness of the organization.
• Develop and maintain a solid understanding of BCBSM business, products, programs, data, organizational structure, controls, research.
• Analyze business goals, objectives, and needs within the organization.
• Participate in networking events with BCBSM leaders and other interns.
• Engage in volunteer activities/community outreach to build knowledge of our communities and customers.
• Participate in department meetings and events.

QUALIFICATIONS

• Current undergraduate or graduate student with a 3.0 GPA or higher required.
• Interns must be enrolled in a college/university or a Master’s/PhD program for the duration of the internship.
• Effective verbal, written communication and interpersonal skills.
• Strong analytical skills with the ability to work independently and as a member of a team.
• Excellent organizational skills to deal with multiple projects and priorities.
• Responsible for maintaining confidential information to the highest degree.
• Proficient in Microsoft Office suites and applicable BCBSM systems.
• Ability to develop and maintain effective working relationships.