Renewal Desk Data Analyst

A Renewal Desk Data Analyst works with Sales Operations, Deal Desk, Renewal Specialists, Order Management, and Account Executives by retrieving, organizing, and analyzing renewal data, then crafting into reality a system-derived proposal with the details requested. This is accomplished by working in our  environment and Excel tools.

• Analyze and review renewal opportunities and account history, gather product details, quantity, purchase price, contract renewal price, partner details/calculations, and contract document review
• Work in a team environment to ensure the completion of assigned task(s) within specified deadlines for an assigned region and in support of a specified Geography(s)
• Test enhancements to Salesforce system in conjunction with Business Systems
• Organize meetings with internal resources to discuss findings
• Perform additional duties as required

A Renewal Desk Data Analyst works with Sales Operations, Deal Desk, Renewal Specialists, Order Management, and Account Executives by retrieving, organizing, and analyzing renewal data, then crafting into reality a system-derived proposal with the details requested. This is accomplished by working in our  environment and Excel tools.

• Analyze and review renewal opportunities and account history, gather product details, quantity, purchase price, contract renewal price, partner details/calculations, and contract document review
• Work in a team environment to ensure the completion of assigned task(s) within specified deadlines for an assigned region and in support of a specified Geography(s)
• Test enhancements to Salesforce system in conjunction with Business Systems
• Organize meetings with internal resources to discuss findings
• Perform additional duties as required

Candidates must be based in the Detroit area. Candidates residing within 45 miles of Detroit will follow a hybrid work model and are expected to work from the Detroit office 2–3 days per week.

• At least 2 years of professional experience in data analysis, renewals operations, sales operations, finance, accounting, order management, or a related analytical role.
• Advanced proficiency in Microsoft Excel, along with working knowledge of Word and PowerPoint.
• Experience using Salesforce or a comparable CRM system.
• Strong mathematical skills, with an emphasis on accounting, pricing, or financial calculations.
• Proven ability to manage multiple priorities and perform effectively in a deadline-driven, mission-critical environment.
• Strong organizational skills, including detailed record-keeping, independent follow-through, and a high degree of accuracy.
• Excellent written and verbal communication skills.
• Demonstrated flexibility and effectiveness when working in a collaborative, cross-functional team environment.
• Self-motivated, results-oriented, and able to work independently with appropriate guidance.
• Strong analytical and problem-solving skills, including the ability to break down complex information, validate results, and develop creative solutions using first principles.
• Ability to learn new concepts, software, products, and business processes quickly.

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• You'll get to work at the forefront of innovation with Dynatrace Intelligence—the industry's first agentic operations system. Bringing together deterministic and agentic AI, it helps teams…