Tessitura Event Operations Manager

TESSITURA EVENTS OPERATIONS MANAGER

JOB DESCRIPTION Department:
Marketing & Audience DevelopmentFLSA Status:
Exempt Salary Grade: 6

Salary Range/Wages: $53,000 - $58,000 annually

Work Location:

HybridFT/PT:
Full-time

Last Revision Date: 10/16/2026

How to apply:

A cover letter is required for consideration of this position and should be attached as the first page of your resume. The cover letter should address:

Your specific interest in the position and working at the Detroit Symphony Orchestra Outline your skills and experience that directly relate to the responsibilities of the role

The Organization:
The Detroit Symphony Orchestra (DSO) is known internationally for trailblazing performances, collaborations with the world’s foremost musical artists, and a deep commitment to serving our community. Making its home in Orchestra Hall at the Max M. and Marjorie S. Fisher Music Center, the DSO actively pursues its vision to be an inclusive and culturally relevant community where all people can experience their world through music.

The DSO is a complex organization. Operating 365 days per year in historic Orchestra Hall, one of America’s most acoustically perfect concert halls, we are a performing arts institution, an educational facility, and a community center. We are governed by an independent Board of Directors and employ both union and non-union employees as musicians, stage crew, and administrative staff. Creating a unified culture throughout the institution is an organizational imperative, and we are guided by our values of excellence, inclusion, care, collaboration, and innovation.

The DSO is also deeply invested in the city of Detroit; through our Detroit Strategy initiative, we are expanding the DSO’s participation in the growth and well-being of the city.

The DSO offers a unique, fast-paced working environment, an excellent overall compensation package, and is an Equal Opportunity Employer. For more information visit www.dso.org.

Position Summary:

The Tessitura Events Operations Manager owns the setup and operation of Tessitura, the DSO's ticketing and CRM system, so the organization can sell single tickets, subscriptions, and memberships through the website, box office, and offsite channels. The role builds each new season in Tessitura, from seasons, productions, and performances to subscription packages, pricing, parking, and valet, and runs the annual subscription rollover that produces renewal invoices for every subscriber.

As the DSO's sole Tessitura events specialist, the position is the go-to resource for event, pricing, and promo code setup across Marketing, Patron Sales & Service, Advancement, Community Engagement, and Events & Rentals, and the first line of troubleshooting when there are issues. Accuracy in this role directly protects ticket revenue, audit readiness, and the patron experience.

Specific

Duties and Responsibilities:

Season Build and Subscription Rollover Build the upcoming season in Tessitura on the subscription campaign timeline, including:

Seasons and production seasons for every genre (Classical, Pops, Jazz, Family, Neighborhood, Presentations, and others)
Subscription packages, including fixed and Create Your Own series

Provide the Web Manager with production season, performance, and package information in order to display and sell online.

Roll over existing subscriber's subscription and seating from the current season from season to season.

Partner with the IT Database Administrator to export rollover data, coordinate staff review of the data, and deliver the final file to the external renewal vendor on schedule.

Coordinate staff review of season setup before on-sale to confirm accuracy across thousands of configured items.

Pricing, Offers, and Promo Codes Enter approved subscription and single ticket pricing into Tessitura and audit it with the Senior Accountant of Business Operations against the approved pricing file before tickets go on sale.

Adjust pricing on upcoming performances as directed by weekly pricing meetings.

Create promo codes, source codes, and offers requested by Marketing to drive sales and fill the house. Test each to confirm the correct discount applies.

Recommend consistent discount structures across price zones.

Event Setup Across the Organization Create performances and events added after the initial season build, including DSO Presents and special events.

Collaborate with colleagues on fundraising, community, and rental events including galas, open rehearsals, after parties,…