Service Advisor
Job in
Detroit, Wayne County, Michigan, 48228, USA
Listed on 2025-12-02
Listing for:
Ray Laethem Chrysler Dodge Jeep Ram
Full Time
position Listed on 2025-12-02
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Client Relationship Manager
Job Description & How to Apply Below
At Ray Laethem, we're passionate about delivering exceptional service and creating lasting relationships with our customers. We're looking for a dynamic and customer-focused Service Advisor to join our team and help us provide outstanding service to every customer, every time. If you're a proactive problem-solver with a passion for the automotive industry, we want to hear from you!
JOB RESPONSIBILITIES- Act as the first point of contact for customers bringing their vehicles in for service, addressing their needs with professionalism andcare
- Effectively communicate service recommendations to customers and explain repair process clearly
- Schedule appointments, manage customer expectations, and ensure timely service delivery
- Coordinate with technicians and service department staff to ensure the smooth operation of the service process
- Provide customers with accurate estimates, and follow up with updates during the service process
- Handel customer concerns and inquiries, ensuring a positive experience for every client
- Maintain a high level of product knowledge and stay up to date with the latest automotive trends and service offerings
- Previous experience as a Service Advisor, or similar customer facing role
- Ability to multi-task and manage a busy schedule in a fast paced environment
- Valid driver's license with a clean driving record
- Proficient with computer systems and software
- Competitive Pay Plan
- Medical, Dental, and Vision Packages Available
- 401K
- Paid Holidays
- PTO days that increase with years of service
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