Bi Lingual Help Desk Representative

Bi Lingual Help Desk Representative

Little Caesars Pizza

In this role, you will provide troubleshooting assistance and support related to the Caesar Vision POS product and the on‑demand food delivery service used by corporate and franchisee stores around the world. You will log inquiries and respond to basic queries, run diagnostic tests, isolate problems, determine solutions, and resolve simple issues. Complex problems will be escalated to more experienced staff or a supervisor/manager.

• Provide client support and technical assistance for basic incoming queries on computer software, hardware, and the on‑demand delivery service.
• Analyze issues, ask appropriate questions, and walk the customer through the problem‑solving process, isolating the problem and identifying solution when possible. Escalate unresolved issues.
• Troubleshoot problems and provide application support to end‑users.
• Follow up with clients to ensure the issue was resolved to their satisfaction.
• Offer excellent service to corporate and franchisee stores and delivery service customers.
• Support clients on various work schedules, including 24 × 7 coverage for international stores, franchisees, and customers.
• Respond to queries via phone, email, or other communication methods.
• Provide basic instruction and support for computer peripherals related to the Caesar Vision product or the delivery service.
• Log all issues in the Service Now call‑tracking system.
• Report trend calls to the Help Desk supervisor or manager.

• High school education or equivalent.
• Minimum of two (2) years of experience in a customer‑service call center and/or a technical help‑desk environment.
• Knowledge and experience with call‑center software.
• Customer‑service experience with the ability to solve problems and recognize when to Escalate.
• Collaborative communication skills with all types of store personnel and delivery‑service customers.
• Active listening, questioning, follow‑up, and addressing client concerns.
• Customer‑focused orientation with excellent phone etiquette and the ability to handle frustrated or difficult customers.
• Ability to thrive in a fast‑paced workplace and to be flexible and responsive.
• Ability to explain technical information to non‑technical store personnel.
• Organizational skills – prioritising workload and managing multiple priorities concurrently.
• Team‑player, supporting colleagues when needed.
• Experience with the Service Now call‑tracking system is preferred.

• Remotely from home

Little Caesars Pizza is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, sex (including pregnancy), sexual orientation, gender identity, age, disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. The company will provide reasonable accommodations to qualified applicants who need them.