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Senior Manager, GenAI-Driven Customer Experience Transformation

Job in Detroit, Wayne County, Michigan, 48228, USA
Listing for: Accenture
Full Time position
Listed on 2026-01-02
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support, Technical Support
Job Description & How to Apply Below
A global consulting firm is seeking an experienced customer support expert in Detroit, MI to drive customer service transformation initiatives. You will lead teams, evaluate service offerings, and advise clients on leveraging technologies to optimize service delivery. The ideal candidate has over 10 years of experience in customer support, strong leadership skills, and a deep understanding of customer service platforms like Salesforce.

This role offers opportunities for coaching junior team members and developing strategic solutions to enhance client success.
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Position Requirements
10+ Years work experience
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