Cashier, Customer Service​/HelpDesk

Position Description

Under the direction of the Cashier Level II the Cashier verifies that the fee collected matches the type of application submitted notes all discrepancies and records the amount and type of fee collected. Due to the nature of the government contract requirements and / or clearance requirements U.S. Citizenship is required.

This position is located in Detroit MI.

Under the direction of the Cashier Level II the Cashier Level I shall process all fees according to the type of Passport application of service provided. The Cashier Level I shall perform the following tasks :

• .Verify that the fee collected matched the type of application submitted note all discrepancies and records the amount and type of fee collected all according to established procedures.
• .Review and batch applications not received from the lockbox.
• .Verify and cash moneys that are still attached to applications.
• .Verify that fee matches type of application and the dollar value matches the tender selected in TDIS.
• .Cashier all work brought to the office ensuring that each batch balances before beginning new batch.
• .Assist in creating daily deposit summary and the verification report.
• .Review all batches from mailroom counter and Change of Services and Payment (CSOP).
• .Adherence to all department procedures and internal controls at all times.
• .Required to actively participate with teams for continuous quality improvement.
• .Assist in training contract employees for the essential job functions.
• .Help to constantly improve the training process / procedure.
• .Maintain constant awareness and adherence to all aspects of internal controls.

Generate Informational Request Letters (IRLs) and emails to Passport applicants regarding delinquent passport fees.

• High school diploma or GED and;
• One (1) year of experience utilizing a variety of office software specifically : MS Word MS Excel and MS Outlook and;
• Two (2) years of experience in a money-handling environment working with all aspects of cash registry.
• Must be bonded.
• Excellent attention to detail.
• Good data entry skills.
• Demonstrated ability to prioritize and organize simultaneous work flow duties. Ability to remain flexible and adapt under pressure in stressful situations and follow instructions and established procedures
• Due to the nature of the government contract requirements and / or clearance requirements US citizenship and ability to obtain a Secret clearance is required.

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors including but not limited to : skill set level relevant experience and training and licensure and certifications. Compensation decisions are dependent on the facts and circumstances of each case.

CGI Federals benefits are offered to eligible professionals on their first day of employment to include :

Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees up to a maximum for their job category

401(k) Plan and Profit Participation for eligible professionals

Additional benefits determined by your Service Contract Act :

Paid Time Off (PTO)

Paid Federal Holidays

Health & Welfare Benefits

#CGI Federal Job

#Clearance Jobs

#PassportUS

Skills :

Customer Service & Support

Data Entry

Detail-oriented

What you can expect from us :

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race ethnicity ancestry color sex religion creed age national origin citizenship status disability pregnancy medical condition military and veteran status marital status sexual orientation or perceived sexual orientation gender gender identity and gender expression familial status or responsibilities reproductive health decisions political affiliation genetic information height weight or…