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Guest Experience Agent - Waterfront Tours & Tickets

Job in Detroit, Wayne County, Michigan, 48228, USA
Listing for: Hornblower Group
Full Time position
Listed on 2026-10-06
Job specializations:
  • Customer Service/HelpDesk
    Event Management & Planning, Customer Service Rep, Recreation & Leisure, Customer Success Management
  • Hospitality / Hotel / Catering
    Event Management & Planning, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 28000 - 36000 USD Yearly USD 28000.00 36000.00 YEAR
Job Description & How to Apply Below

Hornblower Group in Detroit seeks a Guest Service Agent to deliver exceptional service at our ticketing and boarding locations along the waterfront. You will be trained on City Experiences products, upsell opportunities, and our Reservation platform.

The role is fast-paced, requires flexibility for nights, weekends and holidays, and offers indoor and outdoor duties at multiple locations. Join a team that values RESPECT and guest satisfaction, with opportunities to learn all aspects of customer

Consider building your career as a Guest Experience Agent
- Waterfront Tours & Tickets at Hornblower Group.

Our team is growing, and we are hiring a Guest Experience Agent
- Waterfront Tours & Tickets in Detroit, MI, United States.

This position is for the Guest Experience Agent
- Waterfront Tours & Tickets role at Hornblower Group.

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