Event Ticket Seller

The Event Day Ticket Seller is responsible for providing exceptional customer service and maximizing individual ticket sales on event day.

ESSENTIAL FUNCTIONS:

The Event Day Ticket Seller position will have daily responsibilities including, without limitation, the following:

• Efficiently facilitate ticket sales, will call and provide exceptional customer service at ticket sales windows
• Demonstrate a high degree of proficiency of the ticketing and point of sale software
• Accurately and efficiently process orders, apply payments and ensure accurate delivery of event tickets
• Enter and/or update customer account information
• Ability to make decisions during high-pressure situations.
• Maintain organization of tasks and event documents.
• Ability to work well with people; must have exceptional interpersonal skills.
• Attention to detail and organized with cash handling and basic accounting principles.
• Must be able to work a flexible schedule including nights, weekends, and holidays.
• Attendance and punctuality are imperative, as well as adjusting to a flexible schedule to accommodate meeting the minimum requirement of 75% schedule availability on event days.

NON

ESSENTIAL FUNCTIONS:

• Will provide exceptional customer service at the Ford Field ticket sales windows
• Will be highly engaged and display a strong sales and service focus while thoroughly enjoying interacting with a diverse group of consumers
• Will accept other responsibilities and duties required by the supervisor consistent with the objectives and essential functions of this position. Such responsibilities shall be incorporated into the position description if they are ongoing.

WHAT’S

REQUIRED:

• High school diploma or GED preferred.
• Must be customer-service oriented and have a fan-friendly attitude.
• Ability to figure simple mathematical problems.
• Ability to respond effectively to the most sensitive inquiries or complaints.
• Must be reliable and exhibit commitment to meeting both the work schedule and job requirements.
• Experience in customer service and guest relations.
• Working knowledge of Microsoft Office products.
• A high degree of technological competence
• Oral and written communication skills.
• Ability to speak in a professional manner via telephone/in person with guests, fans and staff
• Must be available for a minimum of 75% of all ticketed events at Ford Field, with scheduled event day shifts of roughly four hours.

We encourage you to voluntarily self-identify your gender, and race/ethnicity, and any disability and veteran status.

The Detroit Lions, Inc. are committed to developing a diverse workforce that reflects and serves the diverse community and stakeholders we love. We are also subject to certain governmental record-keeping and reporting requirements to ensure compliance with various law.
We invite applicants to voluntarily self-identify so that we can meet these objectives. This information will be confidential and will not be visible to anyone involved in hiring decisions. The information will only be used in accordance with the provisions of applicable regulations. Applicants are considered without regard to any legally protected characteristic. Your decision to complete the form and your refusal or any information you provide will not be held against you or subject you to adverse treatment.

As set forth in Detroit Lions’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information…