Customer Success Specialist

Gov Deals is an online auction platform specializing in government surplus and unclaimed property, including vehicles, heavy equipment, and a wide range of other assets. The company provides trusted, transparent online bidding services that connect government entities with buyers across the country. Gov Deals helps public sector organizations efficiently manage and liquidate surplus items while maximizing return on assets. Team members contribute to a fast-paced, technology-driven environment focused on customer success and streamlined online transactions.

The Customer Success Specialist is a full-time remote role responsible for supporting buyers and government sellers using the Gov Deals platform. Daily tasks include responding to customer inquiries via email, phone, and chat, guiding users through account setup, listing, and bidding processes, and resolving issues related to auctions or transactions. The specialist will monitor customer activity, proactively reach out to users to ensure satisfaction, and provide product education and best practices to help them achieve successful outcomes.

This role also involves tracking common customer needs, collaborating with internal teams to improve processes, and documenting interactions in customer relationship management tools. The ideal candidate will focus on building long-term relationships, promoting platform adoption, and maintaining high service standards.

• Strong customer-facing skills, including Customer Service, Customer Support, and a focus on Customer Satisfaction.
• Excellent Communication abilities, both written and verbal, with a clear, professional, and empathetic style.
• Solid Analytical Skills to interpret customer feedback, identify trends, and propose data-informed solutions.
• Ability to work effectively in a remote environment, manage time independently, and handle multiple inquiries simultaneously.
• Proficiency with online platforms, CRM or ticketing systems, and basic office software tools.
• Prior experience in customer success, account management, or support roles, ideally in an e-commerce or marketplace setting.
• High attention to detail, strong problem-solving skills, and commitment to continuous improvement in customer experience.
• Associate or bachelor’s degree in Business, Communications, or a related field, or equivalent practical experience.