Medical Director Patient and Physician​/APP Engagement

Medical Director Patient Experience and Physician/APP Engagement

Join to apply for the Medical Director Patient Experience and Physician/APP Engagement role at Henry Ford Health

The Medical Director of Patient Experience for Henry Ford Medical Group (HFMG) Primary Care serves as a physician leader with responsibility for designing, implementing, and sustaining a high-quality, patient-centered experience throughout the primary care continuum. This position ensures that care delivered in all modes—including in-person, virtual, and hybrid settings—reflects Henry Ford Health’s commitment to excellence, equity, and compassion. Collaboration with clinical, operational, and administrative leaders is essential to embed best practices, measure outcomes, and foster a culture of continuous improvement in patient experience.

This is a 0.2 FTE commitment.

• Strategic Leadership:
  Develop and execute a patient experience strategy that aligns with HFMG’s mission, values, and primary care priorities. Provide physician leadership in the design and integration of innovative care delivery models, with a focus on improving patient experience across all care settings and modalities.
• Quality & Performance Improvement:
  Lead patient experience initiatives, emphasizing accessibility, communication, empathy, and coordination of care. Utilize data-driven insights such as CG-CAHPS, Press Ganey results, and patient feedback to identify opportunities for improvement, monitor progress, and ensure accountability. Partner with quality, safety, and operations teams.
• Engagement & Culture:
  Serve as a role model and champion for a patient-first culture. Collaborate with physicians, advanced practice providers, nurses, and staff to enhance team engagement around patient experience. Design and support training, education, and coaching initiatives to strengthen provider-patient communication and cultural humility.
• Innovation & Integration:
  Advance the use of digital health tools, virtual visits, and other innovative approaches to improve patient access, continuity, and satisfaction. Ensure consistent patient experience standards across the continuum of care and align primary care initiatives with enterprise-wide goals.

Candidates must be Henry Ford Medical Group providers and able to practice within the Primary Care service. Prior leadership experience is preferred.

• Organization:
  Henry Ford Medical Group
• Department:
  Primary Care Administration
• Shift: Day Job
• Union Code:
  Not Applicable