Program Case Manager

The YMCA of Metropolitan Detroit is a non‑profit organization dedicated to strengthening the foundation of community through youth development, healthy living, and social responsibility. Imagine going to work knowing that what you do each day positively affects the lives of the people in your community. Working at the Y, you’ll discover more than just a job—you’ll enjoy a career with the chance to make a lasting difference in the lives of those around you.

Under the supervision of the Senior Program Director and support of the Executive Director, the Youth Development Program Case Manager is to ensure participant files are maintained and the information required in the OSMIS/WIOA database is up to date and aligns with participant files and contract requirements. The Program Case Manager is responsible for making sure the program participants are meeting their goals, accessing the 14 elements and engaging in activities that will lead to participants positively exiting the program.

In addition, the Program Case Manager supports the YMCA’s Teen Achievers programming initiative by serving as a lead or co‑facilitator at middle/high school Achievers at our in‑school sites, after school, evening and some Saturday workshops. Teen Achievers is a high school completion program designed under 5 core pillars:
Academics, College Knowledge, Positive Relationships, Life Skills and Positive Identity. The ultimate outcome is to connect each young person with resources that lead each young adult to graduate high school, pursue post‑secondary education, armed services and/or vocational training/skilled trades—resulting in the young person attending college and/or attaining viable employment and positively contributing to the community. Responsibilities will also include some program administrator duties.

• Direct Services with youth ages 14-24
• Maintain a caseload and individual student files as mandated by Workforce Investment Opportunity Act (WIOA).
• Ensure all required documents are accurately completed and in student files
• Input and Maintain OSMIS state electronic records in accordance with WIOA requirements for all WIOA participants.
• Assess youth via Individual Service Support (ISS) and provide resources that support the youth individual needs.
• Work closely with Directors and other MYY team and other team members as appropriate to acquire all participant documents.
• Identify employment opportunities and resources for program participants.
• Grow Detroit Young Talent SYE site recruiter, job developer and facilitator.
• Recruitment, registration and retention of youth for all program participants (GDYT, Teen Achievers, Youth in Government, In‑School and After School sites).
• Assist with planning and execution of program events and activities
• Serve as lead facilitator for Teen Achievers programming at 2-3 school sites, Thursday evenings and some Saturday’s.
• Serve as a liaison between the YMCA, family, and community. Attend partnership meetings and other community meeting
• Conduct interviews with work site supervisors, parent/guardian.
• Additional duties as assigned.

• Extensive knowledge about youth/workforce development and case management.
• Knowledgeable about developmentally and research-based best practices
• Demonstrated ability to examine and make strategic and informed decisions based on data
• Demonstrated superior interpersonal, written and oral communication and relationship building skills
• Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.
• Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience.
• Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet…