Field Service Engineer - Detroit MI

Field Service Engineer I - Detroit, MI

Join to apply for the Field Service Engineer I - Detroit MI role at Orthoscan Inc.

$70,000.00/yr - $78,000.00/yr

There's something special about our Company. There's a sense of pride that comes from building a product that helps improve people's lives and making the most of ourselves as a company and as individuals. We know the success of the Company depends on every employee in our organization; it is our people who make the difference.

• The challenge of meaningful work - we offer constant opportunities to grow and develop world-class skills and a truly rewarding career;
• A unique culture where people convert their passion into action;
• The kind of competitive compensation you would expect from a world leader;
• Ten paid holidays plus a generous PTO and vacation time plan;
• Great benefit plans, major medical, dental and vision;
• Company 401(k) plan with an employer match.
• Salary Nonexempt position providing opportunity for overtime
• Competitive pay: starting salary $70,000 up to $78,000. (final offer may vary based on skills, qualifications, and years of relevant experience)

• The ability to contribute, to make a difference and have a tangible impact - turning your passion into action;
• Creative and fresh thinking in your work;
• A spirit of collaboration - you thrive when you work with a diverse range of people with different views, perspectives and priorities;
• The ability to perform the job duties successfully.

The Field Service Engineer is a field-based, customer-facing role that primarily installs, services, maintains and modifies medical imaging equipment at customer sites. Our FSE’s represent the "Face of the Company" to the customer.

The Field Service Engineer reports directly to the Regional Service Manager. Ideal candidates should reside in Detroit or nearby areas such as Lansing or Kalamazoo. This role requires frequent travel to customer sites, including both interstate and domestic trips by car and airplane.

• Identify, analyze, and execute required service orders; including repairs, planned maintenance, installations.
• Provides consistent on-going support to customers through technical phone support, product installation, and service support to Customers in the field.
• Provide product feedback on any issues/trends observed in the field and assist in developing solutions.
• Responsible for reporting any observed deviations from established product quality standards and specifications to the Regional Service Manager
• Responsible for reporting any delays in servicing the customer to the Regional Service Manager for escalation.
• Responsible for actively maintaining all necessary paperwork, emails, vendor credentialing, training, tools, supplies, parts, etc.
• Responsible for informing Regional Manager of customer complaints and for knowing the Company’s Quality Policy, departmental objectives, and how the work performed impacts quality.
• Attends product specific training when required.
• Responsible for oversight of proper crating and uncrating of C-Arm’s
• DEMO and clinical support for equipment at trade shows
• Must follow company policy on corporate credit cards.

• Bachelor’s Degree preferred or at minimum an associate degree in electronics, computer science or related technical degree.

• Minimum 2 years’ experience as a Field Service Engineer with medical digital imaging systems and general fluoroscopy equipment
• Advanced knowledge of digital and analog circuitry, medical digital imaging systems, and general fluoroscopy
• General computer knowledge to include DOS, Microsoft Windows, Unix or Linux

• Must report company expenses incurred within the set company timeline.
• Ability to work professionally with many different personalities.
• Must be willing to travel on a moment’s notice, domestic and international.
• Must be highly dependable and have a strong desire for problem solving.
• Must be able to successfully multi-task to meet deadlines.
• Ability to adapt and work efficiently in a rapidly…