Technical Services Engineer

Overview

Join the team as a Technical Services Engineer at Charter Manufacturing. Charter Manufacturing is a fourth-generation family-owned business focused on growth and innovation in steel manufacturing.

Join Charter Steel Commercial as a Technical Services Engineer. Alternative job titles include:
Customer Technical Services, Technical Sales Engineer, Technical Services Representative. Charter Steel is a leading American supplier of carbon and alloy steel bar, rod and wire products, and the largest steel coil processor in North America. Charter Steel is a member of the Charter Manufacturing family of companies. The role collaborates with customers to align metallurgical specifications and performance criteria with Charter’s advanced steelmaking capabilities across diverse industrial applications.

Location:

Remote-based in US Midwest states OH, MI, WI or IN

Travel: 50% domestic travel to US customers

Required Expertise:
Cold Forming / Cold Heading

Applicants must be authorized to work for any employer in the U.S. Charter Manufacturing is unable to sponsor employment visas at this time

• Customer & Product Support:
  Manage customer claims and address field concerns; interpret specifications to recommend suitable Charter products; assess feasibility of customer requirements and manage expectations; recommend process improvements for both customer and internal manufacturing; develop strong technical relationships to resolve issues collaboratively

• Resource / Subject Matter expert for cold-heading and cold-forming
• Act as a technical resource for Inside and Outside Sales
• Coordinate technical meetings between customers and internal teams
• Communicate significant technical issues across all business levels
• Leverage internal technical resources to meet customer needs

• Lead or support New Product Development initiatives with customers
• Influence and suggest enhancements to customer processes
• Participate in industry and association events to promote Charter’s products

• Follow Environmental, Quality, and Safety Management System procedures
• Meet essential job requirements with or without reasonable accommodation

• Bachelor’s degree in Engineering or related field
• 2+ years of customer-facing technical experience
• 5+ years in manufacturing including cold-heading / cold-forming
• Strong grasp of steel manufacturing processes and specifications
• Excellent communication and interpersonal skills
• Ability to interpret and evaluate customer technical requirements
• Skilled in influencing and coaching across teams to drive results
• Comfortable with up to 50% travel

• Master’s Degree in Business Administration, Physical Sciences, Engineering, or related advanced degree
• Experience in a related market as a customer or a supplier of steel products
• Experience in strategic planning
• Experience managing within a highly documented manufacturing quality system
• Supervisory or managerial experience in a technical discipline
• Experience with QS9000, ISO
  9000, and/or TS16949 quality systems

#cold heading #steel #fasteners #cold finishing #Cold drawing #SBQ #Springs

• Mid-Senior level

• Full-time

• Engineering and Information Technology

• Manufacturing