Sportsbook Lead Supervisor

Job Description

Motor City Casino Hotel is seeking a Sports book Lead Supervisor to oversee the sports book floor and ensure optimal guest service and regulatory compliance.

• Supervise the Sports book floor, including cashier location assignments, supervisor assignments, and customer service staff supervisors.
• Monitor all monies being wagered.
• Approve or deny wagers in conjunction with the Risk and Trading Team.
• Handle escalated guest disputes from cashiers and supervisors.
• Supervise cashiers to ensure accurate issuance and redemption of betting slips while providing gaming information and complying with all gaming regulations.
• Provide outstanding customer service to guests and employees.
• Maintain confidentiality of company information.
• Assist management with maintaining control and authority over the Sports book.
• Report technical issues with tills or TVs to the IT team.
• Ensure all transactions comply with company policies and all applicable laws and regulations.
• Perform other duties as assigned.

Competitive wages, medical, dental, and vision benefits, 401(k) program, childcare reimbursement, complimentary meals during shifts, vacation time, paid weekly, free on-site parking, associate discounts, tuition reimbursement, and opportunities for professional growth.

• High School Diploma or equivalent required.
• Associate’s Degree preferred.
• Previous sports book supervisory experience required.
• Extensive knowledge of computers, touch screens & a/v system.
• Basic computer knowledge including Microsoft Excel.
• Ability to work weekends and holidays as scheduled.
• Ability to obtain and maintain applicable licenses and satisfy all regulatory requirements.
• Ability to sit/stand for extended periods.
• Excellent written and verbal communication skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Experience in sports or online gaming and compliance preferred.
• Physical mobility with reasonable accommodations including pushing, pulling, reaching, bending, twisting, stooping, and stacking.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Management and Manufacturing
• Industries:
  Gambling Facilities and Casinos